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Honor Student
Posts: 3
Member Since: ‎03-17-2017
Message 1 of 4 (83 Views)

software wsont install

Product Name: envy 4524
Operating System: Microsoft Windows 10 (64-bit)

Had lots of problems with printing ony every other line, solved by reinstalling software.

Now the scanner wont work - No Computer found. Tried to re-install but every time I get "Call to driver packageinstall returned error - 536870141 for package ' C:\ Program Files\HP\HP ENVY 4520 series\Driverstore\NGScanDriver\HPWia_EN4520.INF'

 

Why?

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HP Support Agent
Posts: 3,223
Member Since: ‎08-10-2016
Message 2 of 4 (59 Views)

Re: software wsont install

Hi @Kevinjuan,

 

Thank you for stopping by the HP forums.  A Good day to you. Smiley Happy I read the post about the printer’s software not getting installed. I will be delighted to assist you with this.

 

A stupendous effort, brilliant description and very smart diagnosis of the issue before posting. Kudos to you on that score. Smiley Happy You are an important HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you. Smiley Happy

For better clarity and to assist you better, I would require more information regarding this.

  • Did you try the installation from the printer CDs or from the software downloaded online?
  • Did you try the built-in printer drivers?

This issue could be an operating system related issue or a printer driver issue.

Please perform these steps to completely uninstall the software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.

Then clear the temp files and prefetch files also.

  • Steps: press windows key and letter “R”
  • Windows + R
  • Then type the word “temp” in the box.
  • Press ok and select all the files in the folder and delete it.
  • Please type the word “%temp%” again and repeat the same steps
  • Then do the same by typing the word “prefetch” in the run window.
  • Some files may not get deleted. Ignore those files.

Then please install the full feature software from this link: http://support.hp.com/us-en/drivers/selfservice/HP-OfficeJet-4650-All-in-One-Printer-series/5447930/... Please select the operating system and follow the on-screen instructions. This should do the trick for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

 

 

Davidsmp
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!



Honor Student
Posts: 3
Member Since: ‎03-17-2017
Message 3 of 4 (49 Views)

Re: software wsont install

Hi David, Thank you for the swift reply.

 

I tried both the CD and downlaod from HP several times without success.

Each time I cleaned / removed the software I re-booted.

I have followed your instructions.

This still hasn't worked. I still get the same error message.

"Call to driver packageinstall returned error - 536870141 for package ' C:\ Program Files\HP\HP ENVY 4520 series\Driverstore\NGScanDriver\HPWia_EN4520.INF'

 

To clarify, I can print ok but it is the scanner software that does not load.

 

Regards,

 

Kevin.

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HP Support Agent
Posts: 3,223
Member Since: ‎08-10-2016
Message 4 of 4 (44 Views)

Re: software wsont install

Hi @Kevinjuan,

 

I reviewed the post comprehensively. Please use the HP scan and capture app to try and resolve the issue. I will send you the link to install it, use it and with FAQs related to it. This should do the trick for you. http://support.hp.com/in-en/document/c04675206

 

If this does not work, then, please follow all the prescribed steps from this link:  http://support.hp.com/us-en/product/HP-ENVY-4520-All-in-One-Printer-series/5447920/model/8900983/doc...  and check again. If this does not do the trick for you, Then the last resort would be is to back up all your files and reinstall windows and then reinstall the full feature software.

 

You've been simply fabulous to work with, considering your technical expertise and exhaustive technical skills. Smiley Happy  It has been an absolute privilege to share this platform with you. Smiley Happy Trust me, I've done all I can to assist you, by keeping your best interest in mind. 

 

I honestly hope the issue gets resolved and the unit works great and stays healthy for a long time to come. Smiley Happy

 

To simply say thanksplease click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

 

You take care, stay healthy, keep smiling big and do have a blessed year ahead. Smiley Happy

 

 

Davidsmp
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!



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