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HP Recommended
HP Photosmart 7520
Microsoft Windows 10 (32-bit)

How do I stop getting HP drive downloads for a former printer.  I used to own a HP Photosmart 7520  printer but I replaced it 2 months ago with an HP Office Jet Pro 8710 printer. I have deleted all HP programs related to the old printer and deleted the printer from my Windows 10 list of printers and deleted it from the HP Support Assistant.

However, I still repeatedly get driver updates for the 7520 printer and it freezes up the computer.  

 

How do I get them to stop???

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Where do you get any driver download? maybe within Windows Update?

 

Just a guess, see if the following might applies:

http://support.hp.com/us-en/product/HP-Officejet-4630-e-All-in-One-Printer-series/5305049/model/5305...

 

Otherwise please provide some more details or a sample screenshot.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Where do you get any driver download? maybe within Windows Update?

 

Just a guess, see if the following might applies:

http://support.hp.com/us-en/product/HP-Officejet-4630-e-All-in-One-Printer-series/5305049/model/5305...

 

Otherwise please provide some more details or a sample screenshot.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks for the tip. I did find 2 unknown printers in the list and uninstalled them. Only time will tell.

 

HP Recommended

Hi,

Click the Start button and then on Settings or the Gear icon.

Click on Updates & Security, under Windows Update click Check for Updates.

 

Now any updates will be shown, so you may verify if the update you reffered to was removed.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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