when printing couler brushes on page.

[omeha]

Hello
i bought this printer and until today everything was fine.

But when i was printing a PDF file  that had the coulers green and purpule i see that when the document is printing  the couler brushes on the page. ( only these spucific  coluers). 
and i dont know why 
i tryed cealning the ink and tryed to print another document with the same coulers and they printed out well. 

thank you very much. 

[Dvortex]

Hello, @omeha – Greetings!

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are having issues while printing an image in PDF. I would like to help 🙂

First of all, I would like to know the app that you are using to open / print PDF files. Are you using “Adobe reader” or some other application?

If you are not using Adobe reader, please install Adobe reader and then try to print the pdf image.

If you are already using the Adobe reader, follow the steps below:

1. Try the "Print as image" option:

• Choose File > Print, and then click Advanced.
• Select Print as Image.
• Click OK to close the Advanced Print Setup dialog box, and then click OK to print.

2. Install the latest update:

• Open Reader or Acrobat.
• Choose Help > Check For Updates. If a new update is available, it installs automatically.
• Once installed, restart your computer.
• Print the PDF again.

Also, please go through the steps mentioned here: http://hp.care/2dSDxCD
 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

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