Solved: why doesn't the printer assistant work? - HP Support Community

joesabeh · ‎12-04-2012

I have a Toshiba P850 series with windows 8 and have installed the hp Photosmart 7520 e I just bought. I downloaded the complete dirver and software drivers for this printer from HP (installed it 5 times), when I double click on the shortcut, or the actual file it opens a panel that has Printer Assistant, See whats printing, customize printer or set preferences. all work EXCEPT the Pirnter Assistant. When I try to open it all I get is the HP note pad with the following:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">
<head>
    
    <hta:application id="UDC_Progress" applicationname="UDC" windowstate="normal" border="thick"
        caption="yes" maximizebutton="no" minimizebutton="no" showintaskbar="yes" innerborder="no"
        navigable="no" scroll="no" scrollflat="no" singleinstance="yes" sysmenu="no"
        contextmenu="no" selection="no" version="1.0" icon="./UDC_files/img/hplogo.ico" />
    <title>HP Printer Assistant ... loading ...</title>
    <script type="text/javascript">
        window.onload = function () {
            try {
                window.resizeTo(550, 200);
            }
            catch (err) {
            }
            timeout();

            var block = document.getElementById("text-block");
   //alert("lang_id = " && lang_id);
   if(lang_id === "1025" || lang_id === "1037" || lang_id == 1025 || lang_id == 1037)
   {
    block.style.direction="rtl";
   }
            block.innerHTML = json_obj.UDCString_Initializing;
        }

// loads a json file into an object and returns the created object
function LoadJson(filename, b_echo) {

var out_string, system_obj, handle;
system_obj = new ActiveXObject("Scripting.FileSystemObject");

            try {
                handle = system_obj.OpenTextFile(filename, 1, false, true);
                out_string = handle.ReadAll();
                handle.Close();
                out_obj = eval('(' + out_string + ')');
            }
            catch (err) {
                out_obj = null;
            }

return out_obj;
}

        // grabs the item from the inside of the second group of quotations (first item passed in on a command line)
        function parseCommandLine() {
            var split_array = UDC_Progress.commandLine.split("\"");
   var i;

   for (i = 0; i < split_array.length; i++) {
    if(split_array[i].search("-lang_id=") != -1)
    {
        return split_array[i + 1];
    }
   }

            // if the search for -folder= failed just grab the last item
   if (split_array[split_array.length - 2] != null)
   {
    return split_array[split_array.length - 2];
   }
   else {
    return "1033";
   }
        }

        function timeout() {
            window.setTimeout("redirect()", 60000)
        }

        function redirect() {
            window.close();
            return
        }

    </script>
</head>
<body style="text-align: center; vertical-align: middle" height="150">
    <h3 id="text-block">
        default text</h3>
    <img src=".\UDC_Files\img\BusyAnimation.gif">
</body>
</html>

How do I get the Printer Assistant to work. It works when I installed the software on my windows 7 from the disk that came with the printer. Printer assistant doesn't seem to work with windows 8. what should I do to remedy this problem?

pcwizard · ‎12-06-2012

Hi joesabeh,

Root Cause:

An associated default program to open this file has been incorrectly set.

Download and run the file below. Let me know what you find out?

File association update

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

pcwizard · ‎12-06-2012

Hi joesabeh,

Root Cause:

An associated default program to open this file has been incorrectly set.

Download and run the file below. Let me know what you find out?

File association update

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

joesabeh · ‎12-06-2012

when extract the progam you sent and click on it all I get below,

since I am a user not a programmer I don't know what to do with it

joesabeh · ‎12-06-2012

sorry hit the wrong button. this is all I get no program to run:

Windows Registry Editor Version 5.00

[-HKEY_CLASSES_ROOT\.hta]

[-HKEY_CLASSES_ROOT\htafile]

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.hta]

[HKEY_CLASSES_ROOT\.hta]
"PerceivedType"="text"
@="htafile"
"Content Type"="application/hta"

[HKEY_CLASSES_ROOT\.hta\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\htafile]
"EditFlags"=dword:00100000
@="HTML Application"
"FriendlyTypeName"="@C:\\Windows\\System32\\mshta.exe,-6412"

[HKEY_CLASSES_ROOT\htafile\CLSID]
@="{3050f4d8-98B5-11CF-BB82-00AA00BDCE0B}"

[HKEY_CLASSES_ROOT\htafile\DefaultIcon]
@="C:\\Windows\\System32\\mshta.exe,1"

[HKEY_CLASSES_ROOT\htafile\Shell]

[HKEY_CLASSES_ROOT\htafile\Shell\Open]

[HKEY_CLASSES_ROOT\htafile\Shell\Open\Command]
@="C:\\Windows\\System32\\mshta.exe \"%1\" %*"

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.hta]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.hta\OpenWithList]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.hta\OpenWithProgids]
"htafile"=hex(0):

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.hta\UserChoice]
"Progid"="htafile"

pcwizard · ‎12-06-2012

Hi joesabeh,

Download the file, and then right click on the file to extract the contents from the zip file. Once you have the file Fix_hta.reg extracted you will just need to double click on the file to update the registry with the information in the file.

What operating system are you using?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

joesabeh · ‎12-06-2012

I am using Windows 8 on a Toshiba P850 series laptop. I downloaded the latest driver from HP. Dumb question, if you work for HP why don't you talk them into putting out an upgrade to the windows 8 driver to fix this problem?? anyway I hope this will help with fixing my problem. Thanks in advance.

pcwizard · ‎12-07-2012

Hi joesabeh,

The issue you are having has to do with a file association problem in the operating system. If you run the reg key i provided this will resolve the file association issue you are seeing when you try opening the HP Printer Assistant. Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

joesabeh · ‎12-07-2012

what you sent me does not RUN. it just open is a notepad and I can see it is some kind of programming but it does not run so I am stuck. I am beginning to think the best thing for me to do is take the HP printer back and get a Lexmark printer, at least I know they work.....thanks for trying.

pcwizard · ‎12-07-2012

Hi joesabeh,

Please be patient while i verify this reg key works on my Win 8 computer, and if not i will create one that will work on Win 8. Get back to you soon.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

joesabeh · ‎12-07-2012

OK, thank you.

why doesn't the printer assistant work?

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