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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-16-2013 08:38 PM

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Not thanks to HP, but figured a solution - kind of. Set paper type to "glossy" and quality to "normal" and it started to print again on regular paper, however slow. Will return this printer as soon as ink is depleted or if it fails again. Whatever happens first.

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‎12-21-2013 09:01 AM

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Just a thanks to comfortcat - had the same issue, tried the same: set print quality to high, paper to HP Glossy and it works. So, someone from HP explain what's different? Are we talking a different software path or different hardware? Is this a firmware bug in the printer? Can it be flashed to fix?

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‎01-03-2014 02:57 PM

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I presume there's no fix from HP on this issue? I'm suffering the same and from what i can gather, i need a new printer!

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‎01-06-2014 07:16 AM

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@comfortcat wrote:

Not thanks to HP, but figured a solution - kind of. Set paper type to "glossy" and quality to "normal" and it started to print again on regular paper, however slow. Will return this printer as soon as ink is depleted or if it fails again. Whatever happens first.

@hi @comfortcat,

If this printer is still within warranty I would definitely recommend contacting HP Phone Support, as I think you require a replacement.

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎01-06-2014 07:20 AM

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@KakapoTheParrot wrote:

Just a thanks to comfortcat - had the same issue, tried the same: set print quality to high, paper to HP Glossy and it works. So, someone from HP explain what's different? Are we talking a different software path or different hardware? Is this a firmware bug in the printer? Can it be flashed to fix?

Hi @KakapoTheParrot 

Is your printer within warranty?

Thanks

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎01-06-2014 07:21 AM

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@jamdex07 wrote:

I presume there's no fix from HP on this issue? I'm suffering the same and from what i can gather, i need a new printer!

Hi @jamdex07 

 

Is your printer within warranty?

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎01-06-2014 07:27 AM

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Hi Ciara,

 

No, unfortunatly it ran out last month. Something else i have in common with a lot of people reporting this fault :Crying:

 

Pete.

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‎01-06-2014 07:28 AM

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It was also a gift - i have no idea where it was from and where it was purchased. I'm just going off the HP warranty checker where you enter the serial no. Etc.

Regards,

Pete.
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‎01-06-2014 07:29 AM - edited ‎01-06-2014 07:30 AM

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@jamdex07 wrote:

Hi Ciara,

 

No, unfortunatly it ran out last month. Something else i have in common with a lot of people reporting this fault :Crying:

 

Pete.

Hi Pete,

Ok, let me know if it's out of warranty. The link to the checker is below

 

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en

 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎01-06-2014 07:36 AM

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It defiantly is - already used that.

Regards,

Pete.
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