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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2014 05:19 AM

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Can someone please help me fix it? HP ENVY 4500 error code OXC4EB827F..

 

Cheers

EDDIE

40 REPLIES 40

‎03-06-2014 06:01 PM - last edited on ‎03-06-2017 08:36 AM by HP Administrator

HP Recommended

Hello eddiexxx,

 

Welcome to the HP Forums!

 

I understand your Envy 4500 is stating a "0XC4EB827F". Please make sure this printer is plugged into a direct wall, not a surge protector.

 

Next, follow this entire HP document on 'Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel.

 

Let me know if this document resolves your issue or not. Smiley Happy

I worked on behalf of HP.
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‎08-26-2014 08:47 AM

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Can't remove ink
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‎08-26-2014 08:52 AM

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I have a error code OXC4EB827F , HWLICCI2 C but can't remove ink out of a HP ENVY 4500 all in one printer. Can some one please help me?
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‎08-26-2014 11:41 AM - last edited on ‎03-07-2017 07:19 PM by HP Administrator

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Hello Amandatote,

 

Welcome to the HP Forums!

 

I understand you cannot remove the ink cartridges and a message appears "OXC4EB827F" using the Envy 4500. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.

 

If the carriage is stuck on the left or right hand side, where you cannot remove the ink cartridges, then please follow this entire HP document on A 'Carriage Jam' Message Displays on the Control Panel.

 

Follow this HP document on 'Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel. Please post your results, as I will be looking forward to hearing from you. Have a great day! Smiley Happy

I worked on behalf of HP.
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‎07-13-2015 05:33 AM

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I have the same problem, cartridges are jammed and won't move by following any of the documents you linked. Was working fine 30 minutes ago, no paper Jammed or anything. Just paid for my monthly ink contract and need to print 100 sheets for a meeting tonight. Apparently my warranted expired 2 weeks ago, what a surprise.
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‎08-20-2015 04:08 PM

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Hi,

my wife bought the ENVY 4500 and we are having the same issue straight out of the box. We are about to put it all back in the box after messing with it for a few days...I am just wondering if you were able to figure out how to get it unstuck or moving again on its own...same codes and same exact issue with the carrier for the ink cartridges stuck on the right and not moving at all.

 

Thanks!

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‎09-18-2015 10:00 PM

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Same Problem Nothing works

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‎09-18-2015 10:02 PM

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Same Problem none of the support pages do a thing to fix it, and I NEED TO PRINT!!!!!!!!! RECALL THE LOUSY PRODUCT1

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‎09-18-2015 10:03 PM

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NOTHING RESOLVES THIS ISSUE! VERY FRUSTRATED WITH THIS PRODUCT WASTE OF LIFE AND MY TIME TRYING TO PRINT ONE DAMNED PAGE I NEED NOW!!!!!

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