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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-22-2014 10:33 AM

HP Recommended

Can't scan with my MacPro.  Get answer désactivé &/or  the computer cannot be found.  I'm on wifi sans fil

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‎09-22-2014 10:38 AM

HP Recommended

Cant activate imprimante for scan.  Tells me can't contact computer.  It is named on screen MacBook Pro

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‎09-22-2014 09:07 PM

HP Recommended

Is there an updated link to the Print / Scan doctor?

 

I've literally never been able to get my printer to work.  It worked once (when I posted my happy reply), and a year later, it's just been sitting there.  It's so frustrating!!  :Crying:

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‎09-25-2014 11:04 AM - last edited on ‎03-08-2017 02:40 PM by HP Administrator

HP Recommended

Hello @brandeka Smiley Happy

 

I will post you the link to the PSDR below. Please let me know in detail what the issues are you are having and I will certainly do my best to help you. Here are some questions I have to start out with:

 

 

What printer(s) are installed on the computer?
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer?
Have you tested hardware functionality (made copies)?
Have you tried printing from different programs?
Have you tried uninstalling and reinstalling the software?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?

Can you scan to your computer?

Do you see any error messages on the printer or computer?

If so, what are they?

Include screen shots if the issue is a software problem.

 

Print and Scan Doctor

 

Best wishesSmiley Happy

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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‎04-13-2015 11:22 PM

HP Recommended

Hi

 

I can't scan to the compter. I have a mac os x 10.8.5

 

I re loaded software.

 

Followed the troubleshooting...

 

  1. Click Open Print Queue. The print queue for your printer opens.
  2. Click Printer Setup or Settings. A new window opens.
  3. Click the Utility tab, and then click Open Printer Utility. The HP Utility window opens

There is no utility tab...there are only general and supply tabs....

 

please help

 

thanks

Al

 

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‎08-21-2015 12:10 AM

HP Recommended

I had exactly the same problem and I followed your advice and downloaded the HP support assistant; it worked a treat, my computer is now recognised and wireless scanning is excellent.

 

Keep up the good work, and thank you for your solution.

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‎01-07-2016 07:33 AM

HP Recommended

how do I connect my HP ENVY, to scan to my computer

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