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07-06-2012 07:21 PM
I'm having an issue with my printer giving me the Printer Error Please turn Printer Off and then On the whole screen and all the buttons blink while it gives this error. I've tried obviously doing what it says and restarting my computer etc. But it comes back with that error shortly after I turn it back on. I might be able to print one page before it gives me the error. Even if I'm not trying to print it gives me that error after being on for a couple minutes tops. Any suggestions?
08-03-2012 02:35 AM
May be the latest firmware for printer helps.
1. Restart your printer.
2. Download it from below link and install it from your computer.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
08-16-2012 10:15 PM
I've had the same problem and HP has sent me two printers and I still have the problem. The newest printer went to the 'white' screen during setup and did it five times today. There was no specific task I was performing, usually it has just sat idle for a while and the next time I look at the printer it has 'white screened'. I'd like to know what is causing it and just get a working printer!
12-06-2012 05:25 PM
I have the same problem.
I tried the link you provided, but HP couldn't find it.
How can I get another printer if this one doesn't work?
12-28-2012 11:21 PM
I have same issue with an almost brand new hp officeJet Pro 8600 Plus (N911g) printer.
After the reported error message "Printer error (no error number) Please turn the printer off and then on" - if I turn off the printer and turn back on, the printer works for few minutes: I can print from computer, browse to hp web site using the front panel, update driver, ... But around the time the printer is supposed to go to sleep (eco wait time is set to 10 minutes) the white screen error message returns, all icons around the panel are flashing, including the power button.
I have the latest firmware installed (CLP1CN1232AR)
I don't see any other recommendation from hp tech support ("teacher") then suggesting updating firmware that seems not fixing the issue.
We need further help.
01-16-2013 04:50 PM - edited 01-22-2013 04:43 PM
Do you have the printer plugged directly into wall outlet? I would take a look at the document below it gives you somethings to look at when you have power issues.
01-16-2013 07:04 PM
I am experiencing the same issue with an 8600 I literally bought yesterday. I actually took one back and exchanged it for a replacement because the first one did it too. Now that the second one is doing it, I am starting to think it has something to do with the environment it's in (this house or in that corner of the house, etc...) I have three of these printers in my various offices around the country and this is the first time I have ever had any trouble with the 8600 line. To be clear I have one 8600 Premium and two 8600 Plus'.
I noted the last question was if the printer was plugged directly into the wall. In my case it is. The fact that this question was asked is enough for me to try a power strip to see if it resolves the issue. Before finding this forum I had been considering that as one of the causes.
01-22-2013 06:48 AM
looks the same here.. I bought a first HP8600 printer last Saturday and installation was impossible as the printer screen remained ALL BLACK. Today I gave back this faulty printer against a new one. But, arrived home with this new printer, the installation is still impossible as the printer screen remained ALL WHITE.
So either ALL BLACK yesterday, or ALL WHITE today, the screen is inoperant for these two printers.
I am a French guy from Paris who tries to contact anyone from HP. i believe HP has designed the support process just discouraging enough for dropping most of the customers claims. How can I do?
01-22-2013 04:38 PM - edited 01-22-2013 04:38 PM
Have you took a look at the document above? I am including contact information that you where seeking.
Let me know how it goes.
01-22-2013 07:03 PM
Do you have the printer plugged directly into wall outlet? I would take a look at the document below it gives you somethings to look at when you have power issues."
Yes, I have the printer plugged in the power outlet directly. There is no power strip with surge protector or no uninterruptable power supply (UPS) in between.
If there was any power problem then the printer would not work at all before the noted error message pops up on the white screen.