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‎10-28-2013 07:37 PM

HP Recommended

frustrations?  come on now....

 

how can that be....  this whole thing and fact it won't run on win7ultimate is a beatingx3

 

re: previous post....  really?, your logitech devices were causing the printer not to scan so you swapped your antivirus protection and world hunger is now solved.....   that and eye of newt won't get you a cup of coffee.

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‎01-04-2014 12:55 PM

HP Recommended

For what it is worth to anyone on here. I received the HP Officejet Pro 8600 for Christmas. I had the same issue that is listed here. I used the CD that came with the printer for the software. I could fax and print offo of the computer with no issue. Then it came time to scan. My computer was not recognizing the printer. Thus, the scan aspect was not working. I could plug up with a USB cable and it scan but thatkind of defeats the purpose of having a wireless scanner and printer.

 

I went through all the protocols listed on this forum and tried them all but to no avail. I am not very computer savy as far as figuring out an issue but I went step by step on every idea here and nothing worked. I finally called HP support. After hours of frustration. Three and a half hours actully on the phone. The HP tech figured out that my router was not communicating with the printer....and after going through numerous steps...the scanner worked.

 

So when all else fails. I suggest calling tech support and remember there is something going on with the router and printer. It could be the hangup from the beginning. I wil have top give it to tech support for their persistence and walk through to figure out a solution.

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‎03-15-2014 09:15 PM

HP Recommended

Hi Guys,

 

*** FIXED ***

After many hours I have figured out a fix to this wireless scanning not working. I've tried ALL the other suggestions from other posts, however this was the only one that I figured out which has worked.

Originally I had a HP Officejet Pro 8600 which worked fine for 3 months & then abruptly stopped scanning to my PC.

I took the printer back to the supplier & they swapped it for a HP Officejet Pro 8600 Plus, however the scan to PC still did not work. The issues is NOT the HP Printer/Scanner, it is the Anti-Virus program blocking it.

 

My OS:          Win 7 with Bitdefender Internet Security 2013

My Printer:  HP Officejet Pro 8600 Plus

My Fix:

To fix scanning by wireless, go to Bitdefender Internet Security 2013, select Settings – Firewall – Adaptor Rules – click on Local Area Connection – click on your HP's IP address (e.g 20.20.20.20 – HP39CDB8) – click on Allowed & OK

Then start HP Scan & all should work fine! 

(Prior to this I had tried to alter the Bitdefender "Settings – Firewall – Application rules – Add rule – added C: Program files (x86)\hp\hp officejet pro 8600\bin\hpscan.exe"  .... but this still did not work. Nor did  disabling Bitdefender work even when run through Safe Mode with Networking.

Only when I did the above change did the HPScan function work on the Wireless side & the HP ScanDr program worked (it used to fail at the TWAIN level).

Please not that my "Scan to Network folder" still does not allow access, however the wireless scanning & all other functions are fine.

 

Interestingly, before the above fix was applied & the wireless scanning would not work, I COULD get the scanning function to work using the HP Printer Assistant - Printer Home Page (EWS).  This however was less than ideal.

 

Hope this helps some others out with the same issue.

 

 

For reference, some other useful fixes from other HP Posts include:

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/hp-officejet-pro-8600-plus-scan-to-computer...

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Scan-to-Computer-is-currently-unavaila...

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanner-Unreachable-HP-Officejet-Pro-8600/t...

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanner-Unreachable-HP-Officejet-Pro-8600/t...

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-Officejet-Pro-8600-Plus-prints-but-...

 

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/Scan-function-dosen-t-work-in-HP-So...

 

 

 

 

 

 

 

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