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Student
Posts: 1
Member Since: ‎04-10-2012
Message 1 of 21 (41,178 Views)

How to connect wireless printer after changing modem/router

I have the HP Deskjet 3000 and i just got a new modem and router and I can't figure out how to connect my printer. Somebody help please!

0
Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 21 (41,173 Views)

Re: How to connect wireless printer after changing modem/router

It would help to know what operating system and router.  Nevertheless, let's try this:


If Windows, go to Control Panel > Printers and delete all instances of thsi printer.

 

Next, go to Start > All Programs > HP > [your printer model] > Add a Device.  Follow the instructions.  Make sure a USB cable is NOT connected when you start this process.  The software will ask you to connect a USB cable during the re-installation. 

I am employed by HP

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Honor Student
Posts: 3
Member Since: ‎07-02-2013
Message 3 of 21 (38,760 Views)

Re: How to connect wireless printer after changing modem/router

[ Edited ]

How about on a Mac computer with a new Verizon 'D-Link' router? I've tried for a while now, after installing the software CD again and trying to run the install steps, but it can never find my device: HP Photosmart C4780. I have the USB cord but it still does not connect. 

 

Thanks

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 21 (38,750 Views)

Re: How to connect wireless printer after changing modem/router

What version of OS X?

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Honor Student
Posts: 3
Member Since: ‎07-02-2013
Message 5 of 21 (38,747 Views)

Re: How to connect wireless printer after changing modem/router

10.6.8

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 6 of 21 (38,728 Views)

Re: How to connect wireless printer after changing modem/router

Before you start, restart your router by pulling its power plug momentarily.  Also, on the front of the printer go to Setup [Scan] > Wireless > Restore Defaults.

 

Next do not use the CD (never use them if you can help it), download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.

 

Make sure the printer is NOT connected by USB when you start this process.  Eventually the software will ask you to plug in a USB cable temporarily.  Do not do so until the software asks you to do so.

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Honor Student
Posts: 3
Member Since: ‎07-02-2013
Message 7 of 21 (38,703 Views)

Re: How to connect wireless printer after changing modem/router

I did all that you told me, and even so, when I finally do get to the step in the installing software where I am prompted to find the device I want, and to then plug in the USB, it still does not find the device. Screen shot 2013-07-03 at 8.24.19 PM.pngScreen shot 2013-07-03 at 8.25.40 PM.png

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 8 of 21 (38,606 Views)

Re: How to connect wireless printer after changing modem/router

I would guess that your new router does not support Bonjour, which your Mac needs to install and use the printer.  Have you contacted Verizon about it?

I am employed by HP

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Student
Posts: 1
Member Since: ‎04-02-2014
Message 9 of 21 (35,699 Views)

Re: How to connect wireless printer after changing modem/router

i had a new Telstra modem installed and now printer HP 6520 does not work  

Provost
Posts: 13,382
Member Since: ‎07-30-2012
Message 10 of 21 (35,694 Views)

Re: How to connect wireless printer after changing modem/router

Replacing your wireless router try here.


http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html

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If my post resolved your problem, please mark it as an Accepted Solution .
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Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
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