03-21-2009 06:12 PM
05-26-2009 06:26 PM
05-29-2009 07:24 AM
05-29-2009 11:36 AM
05-30-2009 05:17 AM
How did you reset the printer?
For teh C5180, unplug the power cable while the printer is on. Now press and hold the OK and Help buttons and then plug in the power cable. Continue holding the buttons for about 20 seconds after you plug the cable in. This should reset the printer. Also, i suggest you remove all the cartridges before resetting it.
05-30-2009 05:31 PM
To everyone, check the expiration date on the original package. I have (2) new cartridges with the expiration date of 07/2008 on each. What happens when I install these today or (6) months from now?
It really depends on your printer model and the type of cartridge. If the cartridges have an integrated printhead (printhead and ink in the cartridge) then the cartridge will function fine (as long as it has not failed in storage). Color cartridges are more prone to failure after years of storage, especially if they are stored on their side or at elevated temperatures. Printers that have separate printheads (either user replaceable or permanent) and ink supplies generally do enforce installation dates and may reject cartridges that are too old. This is to protect the printheads in the case of ink that has become thickened with age. Some of the printers that enforce an expiration allow the user to override the expiration. See this link for some information.
For the cartridges that do have an enforced expiration the date is typically 1-2 years beyond the end of warranty date. The end of warranty date is typically at least six months beyond the "install by" date printed on the package.
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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06-01-2009 04:30 PM
reset the printer , now it shows 4 colors to be empty that are not, do you have any other suggestions? I would appreciate any help at htis point, I'm about ready to give up...thanks
06-01-2009 06:02 PM
Well, I see my problem is not unique. I have a 3210. Up to last week, it worked just fine. Last week, I replaced the magenta cartridge (exp. date 12/02/2010). The display shows a full cartridge, but everytime I print the display screen comes up with a message saying I need to replace the cartridge and the computer comes up with a splash screen saying that the cartridge is near empty and replace it.
I see there's been several suggestions on removing the cartridges, unplugging, replugging, reinstalling the cartridges, etc.; however, those comments are for a different printer and the HP ee said, at one point, that that solution only works for those printers.
So, what's going to work for my printer??
06-02-2009 04:53 AM