Question
My Photosmart 6510 won't print black even with new black cartridge
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HP Support Agent
Posts: 7,859
Member Since: ‎09-03-2013
Message 51 of 52 (1,205 Views)

Re: My Photosmart 6510 won't print black even with new black cartridge

Hi @SandyB2,

 

Thank you for visiting the HP Support Forums! Smiley Happy I understand you are not able to print in black ink on your HP Photosmart 6510. You have replaced the cartridges with no change. 

 

Please make sure you have not missed any steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...

 

If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video.  I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours

 

Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something.  Please call our technical support at www.hp.com/contacthp/.

 

If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check

 

I hope this helps.

 

If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

HevnLgh
I work on behalf of HP



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Honor Student
Posts: 2
Member Since: ‎05-26-2016
Message 52 of 52 (331 Views)

Re: My Photosmart 6510 won't print black even with new black cartridge

I am having the same problem as well. My colors work just fine, but not a drop of black ink shows up when I try to print from my computer or make a copy. I am no longer under warranty and in the USA.
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