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Re: My Photosmart 6510 won't print black even with new black cartridge
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07-13-2015 10:14 AM
Hi @SandyB2,
Thank you for visiting the HP Support Forums!
I understand you are not able to print in black ink on your HP Photosmart 6510. You have replaced the cartridges with no change.
Please make sure you have not missed any steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...
If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Please call our technical support at www.hp.com/contacthp/.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assis
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.
I work on behalf of HP
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Re: My Photosmart 6510 won't print black even with new black cartridge
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05-26-2016 12:53 AM
