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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-29-2012 07:54 PM

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it appears that my new yellow cartridge was defective. the test page did not have any yellow. now i am printing black and colors.
thank you.
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‎01-30-2013 06:44 PM

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Many thanks for the info.  We were experiencing no black printing and the reset worked like a charm!!

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‎04-03-2013 03:27 PM

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I assumed I was out of ink when the printer suddenly stopped showing black ink on paper. I installed a new black ink cartridge, but it still does not print. I understand there is a reset process. Please advise soonest. Thank you.

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‎04-03-2013 05:21 PM

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L Singer,

 

I have sent you a private message with the steps required to perform the resets on your printer.

 

 

If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it!
 
Best of luck,
Kyle
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
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‎05-27-2013 04:26 PM

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My printer will not print in black ink.  help!!!

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‎05-27-2013 06:16 PM

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@charlie0908 wrote:

My printer will not print in black ink.  help!!!

The post here may help.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎07-13-2013 12:41 PM

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My officejet 6500A quit printing black today.  I changed all of my cartridges and when I ask the printer the status of the ink the colors are fine, but there is no black in that space

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‎07-13-2013 01:33 PM

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@kmpot wrote:

My officejet 6500A quit printing black today.  I changed all of my cartridges and when I ask the printer the status of the ink the colors are fine, but there is no black in that space

The post here may help.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎07-19-2013 02:38 PM - edited ‎07-19-2013 02:53 PM

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I don't want to start with cleaning everything out if a simple reset will work.  Besides, this is a fairly new printer and it's completely unacceptable that it would need to be taken apart, cleaned and soaked. I've had inkjet printers for 10 years that have never needed any of that. I will take this POS back to Costco before I put up with that.

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‎07-19-2013 02:40 PM - edited ‎07-19-2013 02:50 PM

HP Recommended

Where is the Support Menu, please? Where is the curved back arrow? What window did you open first to see this arrow you are speaking of?

Edit: Ok, I found a video on HP's support site showing how to reset the printer which brought the actual printer touchpad to my attention. Now I realize that to do the partial reset instructions that you must press the arrow ON THE PRINTER TOUCHPAD. haha! There are arrows and things to press in many places when troubleshooting (on the web, on an app...). It's is helpful to know where to look from the start.

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