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Officejet Pro 8500 printhead won't align
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Honor Student
Posts: 3
Member Since: ‎04-09-2014
Message 81 of 112 (1,546 Views)

Re: Officejet Pro 8500 printhead won't align

Will not print in black

Student
Posts: 1
Member Since: ‎04-15-2014
Message 82 of 112 (1,505 Views)

Re: Officejet Pro 8500 printhead won't align

I have worked for four months trying to get this printer to align, changing all the catridges, etc.  

Honor Student
Posts: 4
Member Since: ‎07-02-2014
Message 83 of 112 (1,277 Views)

Re: Officejet Pro 8500 printhead won't align

When I first assembled the Officejet Pro 8500 with factory ink, it worked fine.  Once the cartridges ran out of ink, it never printed correctly again.

 

Now its useless, and I have purchased eight cartridges (which are not cheap) and talked to customer support.

 

This printer is nothing but junk.

 

Very dissatisfied!!

Honor Student
Posts: 4
Member Since: ‎07-02-2014
Message 84 of 112 (1,277 Views)

Re: Officejet Pro 8500 printhead won't align

I have same problem.  Plus all the others on this screen.

Student
Posts: 1
Member Since: ‎07-07-2014
Message 85 of 112 (1,249 Views)

Re: Officejet Pro 8500 printhead won't align

Hi, 

 

My 8500 is suffering the same symptoms.

 

After 1967 prints, prints are faded, won't print black anymore, diagnostic page is all pink.

 

I believe the printer is not fit for purpose under the Sale of Goods Act 1979. 

 

I bought it from the HP employee store (30/10/2011) and will contact them tomorrow.

 

Not happy.

 

 

 

 

 

 

Honor Student
Posts: 4
Member Since: ‎07-02-2014
Message 86 of 112 (1,246 Views)

Re: Officejet Pro 8500 printhead won't align

NOT ONLY AM I UNHAPPY, IM LIVID! What a hunk of junk. I can't get my printer to print or copy. USELESS
Honor Student
Posts: 4
Member Since: ‎07-02-2014
Message 87 of 112 (1,245 Views)

Re: Officejet Pro 8500 printhead won't align

That's about how long I've been trying to get my printer to work right. Now it's dead.
Top Student
Posts: 5
Member Since: ‎04-05-2013
Message 88 of 112 (1,234 Views)

Re: Officejet Pro 8500 printhead won't align

I'll second that! Why HP does not want to share a fix for this problem is beyond me so no more HP for me.

Highlighted
Regents Professor
Posts: 8,527
Member Since: ‎11-27-2009
Message 89 of 112 (1,223 Views)

Re: Officejet Pro 8500 printhead won't align

[ Edited ]

bbasra wrote:

Hi, 

 

My 8500 is suffering the same symptoms.

 

After 1967 prints, prints are faded, won't print black anymore, diagnostic page is all pink.

 

I believe the printer is not fit for purpose under the Sale of Goods Act 1979. 

 

I bought it from the HP employee store (30/10/2011) and will contact them tomorrow.

 

Not happy.

 

 

 

 

 

 


Hi, have you followed the steps in the troubleshooting document below?

 

http://support.hp.com/us-en/document/c04261974

 

 

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
Student
Posts: 1
Member Since: ‎07-14-2014
Message 90 of 112 (1,201 Views)

Re: Officejet Pro 8500 printhead won't align

I have tried all steps shown here on this forum regarding the 8500A plus printer--I get printhead alignment errors but in addition I cannot get the printer to cancel the alignment mode.  I've shut down the printer multiple times, selected cancel alignment, etc., etc., but nothing resolves this.  How do I get the alignment to cancel?

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