Photosmart 5510 - Will not print in black ink

[ramsam]

I am going to try it!

crossing my fingers.......

[ramsam]

dang...no luck with that. It is completely blank, except for the colored squares at the bottom

[jeffhodgin]

I had to swab for five minutes......use a decent amount of alcohol...the idea, I think, is to saturate the print head.  and use the swab on the cartrige too.....to clean out the air hole on top...near the HP logo.....I used a pin to make sure it was breathing.  

Good luck.  Persevernce. 

HP needs to be more up front about this.  

Question...when the black ink ran out, did you take the old cartridge out and leave it out for any length of time like I did?

I do think that is what caused the problem for me.

[ramsam]

Ok- I will preservere and try again 😉

when it first started, I was printing several papers and it just started printing badly, the more I ran the tool to clean printhead the less ink showed up, so then i switched to a new cartridge and nothing changed, so it really didn't sit opened and dry without something in there until I tried the hard reset.  Although, if the first cartridge was low and I didn't realize it, it could have dried out then.

There are about 5 threads with the same problem- so I do agree, HP needs to address this and give users some steps that will help. Thank you kindly for your time! I'll be back in 5.......

[jeffhodgin]

Okay.   The breather vent on the cartridge is in the shape of a T on the top, toward the back of the printer if the cartridge is installed.  Make sure you can blow air into that hole.  That might help too.

Sorry you have to deal with this...when you buy something and do everything right....it should work.

[ramsam]

well, one page printed up light gray- I thought that was promising, but now most stuff that should be black is printing up blueish, very light.
Going to print my papers for my meeting in blue, but keep working on this, too.
thanks again for the tips. I will continue to watch the thread

[ramsam]

According to this sheet

http://support.hp.com/us-en/document/c03154756

new cartridges have an expiration date- and they expired 5/2013 (yesterday)

do we need an expiration override?

Way too many on the boards with this problem for this to be ignored

[MShah70]

Hi Kyle,

I have tried the following troubleshooting tasks and still have a printer that does not work:

1 - Replaced old cartridges and newly opened cartridges with brand new ones

2 - Went into Tools and performed Clean Printheads

3 - Went into Tools and performed Align Printer

4 - Performed Hard Reset instructions per your reply on the message board

5 - Cleaned printhead manually with Q-Tip Swab to remove dry ink

6 - Checked vent on cartridge to ensure breathing properly

None of these have worked - could you please send me the instructions for the special certain reset ?  Willing to give it a shot before I become completely defeated.

Please advise - any help would be greatly appreciated.

Thanks,

Nish

[kathykm259]

Well, with no help from HP and wasting a lot of money on cartridges and wasting a lot of time.... I attempted to print today, just for fun, and it prints.... perfectly...   I have not touched the thing for over a week. the lesson I learned, I am never buying another HP product.  I strongly advise the company to look at this product... a great deal of people seem to be having the same problem which leads me to believe there is a defective part. Good luck all!

[Bob_Headrick]

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@BlaqkTulip wrote:

PRINTER DID NOT WORK - CLOSING THE FORUM.

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