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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-03-2013 02:48 PM - edited ‎07-03-2013 02:49 PM

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Mijuluto,


I have sent you the steps via private message. 

 

JacobPF,

 

I have forwarded your post to the right people so that it can be reviewed. You should hear back from someone shortly via private message on this Forum.

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‎07-07-2013 08:26 PM

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Having the same problem.

 

May I also have the instructions?

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‎07-07-2013 09:46 PM

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@lluttrell wrote:

Having the same problem.

May I also have the instructions?

What printer model? 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎07-08-2013 03:08 AM - last edited on ‎04-20-2016 08:33 AM by HP Administrator

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Hi Nish, you have a problem with Black not printing on a PS 5510, right? Have you tried the steps outlined in the document below?

 

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

http://support.hp.com/us-en/document/c03425035

 

Is the printer out of warranty?

Does it appear noisy when it tries to print?

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎07-08-2013 04:35 AM

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Hi Ciara,

Thank you for providing me with this information. I did try all of these steps multiple times. Unfortunately my printer warranty had just expired. It is disappointing because I have never had a printer break this early before. The printer was not noisy at all. Support told me that my printer was defective and that there is nothing they can do. I find it interesting that when so many people have the same issue-it is considered to be a defect yet HP does not admit it nor help. After many calls & finally writing to the CEO-I got a call from a Case Mgr who worked with me to get a replacement printer-it should not have to be this stressful especially when customers are buying the products.

Thanks,
Nish
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‎07-08-2013 04:57 AM

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Like many other 5510 users I am experiencing this problem... no black whatsoever.

 

Interestingly though, I noticed a pool of black ink inside the printer underneath where the print head rests on the right hand side. I would be interested if anyone else has noticed this? Using a torch and a q-tip is best as if it gets on your fingers it makes a right mess..

 

Is there an issue with a valve (or something) malfunctioning which lets ink drip out and then, after time, block the print head in some way?

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‎07-08-2013 05:38 AM

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Hi there,

I did not see any pool of black ink with mine - not sure what could be causing that. Have you mentioned this to HP & get their comments? I would be interested to hear how they responded to that.

Thanks,
Nish
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‎07-08-2013 05:44 AM

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5510
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‎07-09-2013 02:15 PM

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Mijuluto,

 

You are having a hardware issue. If you have a pool of ink, then there is something wrong with your print head. If the printer is still in warranty I would contact support.

 

lluttrell,

 

I have sent you the steps via private message. 

 

 

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‎07-09-2013 02:22 PM

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I sort of broke into mine, since it wasn't working anyway- and there was black ink everywhere under the printhead.  Basically, the whole thing was garbage. Unfortunately, I tossed it and bought a Canon- which prints like a dream.

No more HP printers for me. This problem is ALL OVER on the web, and they don't care. That is just sad.

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