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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-20-2014 07:14 PM

HP Recommended

I'm having same exact issue as well.  Just replaced all cartridges and all colors but black work.  Extremely frustrating and yes, I'm just out of warranty as well...

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‎11-21-2014 07:36 AM - last edited on ‎03-09-2017 03:43 PM by HP Administrator

HP Recommended

Hello @Stevee48025 and welcome to the HP Forums!

I'm sorry to hear your black ink isn't printing either, but I will do my best to help Smiley Happy

You have a Photosmart 5520 as well?
Have you tried all of the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document?

Once you have, if the problem still persists, please let me know what country you're in, thanks!

 

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In support of Movember


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
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‎11-21-2014 11:02 AM - edited ‎11-21-2014 11:03 AM

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I did review the entire list of items on your link and tried all of them last night and the problem still persists.  I live in the United States and printer is just under two years old.  Look forward to hearing how you will be able to help.  Thanks in advance.

 

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‎11-21-2014 01:26 PM

HP Recommended

Thanks for the reply Stevee48025!

 

With that information I am going to send you a private message to discuss what to do next. If you are not sure how to check your forum messages this post, has instructions 🙂


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
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‎11-21-2014 05:55 PM

HP Recommended

I am having the same issues that all of the previous people have had.  I just went to the store and bought brand new ink.  PLEASE SOMEONE HELP ME!!!!  I have quite a few documents that I need to print off and I would like to resolve this issue as soon as possible.  I went through all of the previous steps that are asked before sending a "Private Message", so please just let me know what to do and how to fix this issue.

 

Thanks

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‎11-24-2014 02:35 PM

HP Recommended

I have the 5520 and I am having the same issue.  I live in the United States, I have tried all the troubleshooting tips given and I am just out of warranty for the printer.  I need help!  Every color works fine except the black ink and I've tried 3 cartridges, all HP, all brand new. 

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‎11-25-2014 08:13 AM

HP Recommended

Hi fixmyprinter5 & andreamontoya,

Welcome to the HP Forums!

I will certainly do my best to help you both with your Photosmart 5520's not printing black 🙂

@fixmyprinter5 - Can you please let me know what country you're in and whether the printer is in or out of warranty? Thanks!

@andreamontoya - Thank you for the information. I am going to send you a private message to discuss the next step. If you are not sure how to check your forum messages this post, has instructions 🙂


Hope to hear from you both soon!

 

mostache.JPG

 

In support of Movember


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
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‎11-25-2014 09:23 AM

HP Recommended

Note, for any 5520 owners even if it's out of warranty please call HP Phone Support and they should replace the printer for you......

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎11-25-2014 09:29 AM

HP Recommended

@argggghhh 

 

As you have a 5520, can you please give the UK support team a call. They should provide you with a replacement printer. Can you please post back after you've been in touch with them?

 

Thanks, Ciara

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎11-25-2014 10:16 AM - edited ‎11-25-2014 10:17 AM

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@Regents Professor

 

Hi I would love to contact HP Uk, but if you follow the website it just dumps you on a driver download page, what is the phone number for the UK office that deals with these types of issues?

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