The HP Community is here for you.
12-03-2013 07:49 AM
12-03-2013 01:02 PM
Several times I have tried to reinstall my hp deskjet 5150 on my pc with the platform win 8.1.
On my other pc where the win xp is installed, no problem.
I have searched the internet for a driver for my printer to run with win 8.1. , no results.
Has anybody a solution ?
12-03-2013 01:09 PM
Here is the link on HP.com for your printer. Just select with bit you have 64 or 32 and download the software and install it.
If I have helped you solve your issue please mark it as solved
**Say Thanks By Clicking on the Kudos Star**
12-04-2013 12:44 AM
I've a problem in printing any documents via networks (LAN) by HP LJ 1536. I have Windows 8.1 Pro. My action in this reason:
1. Turn off firewall in windows 8.1 Pro
2. Install static IP address in HP LJ 1536. Printer's static IP address is LAN. Command ping is replying without problem but the printing documents don't print out.
3. Make a diagnostic HP LJ 1536 by your utility of Doctor Scan. Restarted the printer and PC but it doesn't help me.
What do you think if I make a firmware in HP LJ 1536.
Please, help me how to solve a problem.
Users crying to my boss.
I look forward your reply.
12-05-2013 05:17 PM
I have the same issue as all of you for the most part, i have a HPCM1415fnw i can print with no issues but i can't scan. its sayd scanner communication cannot be established. i have tried to reinstall the driver but i get an error at reinstalling it. i tried doing a fresh install of the software but same result. need help
12-05-2013 07:06 PM - edited 12-05-2013 07:07 PM
I understand you are unable to print with your Laserjet 1536. You have performed the necessary troubleshooting steps. Have you tried a power cycle on your router? Please perform these steps if you haven't.
Restart the computer, turn off the printer, unplug the power cord from the back of your router. Wait 30 seconds and plug the power cord back into the router. Turn on the printer and try to print from your computer.
If this doesn't work, then please try this HP document on: Printer Does Not Maintain Wireless Connection.
As for the Firmware on your printer, it's always good to keep the printer "up to date". If you haven't updated the firmware I would suggest you perform this step.
Please indicate your troubleshooting steps. If the solutions above don't resolve your issue, then please inform me and I will continue to assist you.
I understand you are experiencing issues with your Laserjet pro CM1415fnw. I need to verify a couple of things. How is this printer connected? Wireless or USB?
Do you have any Firewalls or Anti-Virus running on your computer?
I understand you have uninstalled/reinstalled your software because of a "scanner communication" error. Now you are experiencing an error when trying to reinstall this software. Can you please screen shot this error or verify exactly what this error implies?
Looking forward to hear from you.
12-05-2013 07:45 PM - edited 12-05-2013 07:45 PM
Thank you for your update.
I am unable to see your screen shot that you provided on this thread. Could you verify exactly what this error message states?
12-05-2013 07:50 PM
msiexec command: /i''C:\HP_LaserJetProfeaaional_CM1410_Series\Setup
Return code: 1603
12-05-2013 08:01 PM
Thank you for this information.
Please follow this HP document on Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI) .
This is exactly the issue you have, even though this document only goes up to Windows 7. You can perform the same steps, but you will have to use the start screen instead of the start menu where applicable.
If you have any questions please let me know.