problem with printhead - this is on my Officejet Pro 6830

[jadc2688]

All I seem to get on the printer is the above message  - Problem with Printhead and beneath it there is a code 0xc19a0042.

Could someone tell me how to get this printer working again I have tried switching off, removing toner cartridges, looking for any obstructions, switching on resending printing and the same message comes up. 

Any help would be greatly appreicated, Oh and also when I took the printer out of the box it came in a small plastic cog fell out, this may have something to do with it but it has been printing well since I got it a month ago.

[Sunshyn2005]

Hi @jadc2688 

I am sorry to see you are having troubles with your 6830. Please complete all of the troubleshooting steps presented in the following document; 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M....

If the issue persists, please call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.

HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 

I hope this helps.

I hope this helps.

[cloyce4346]

can you tell me what i need to do?

[cloyce4346]

message on prenter problem with printhead oxc19a0020 and oxc19a0035 what going on need printer for job!

[Sunshyn2005]

Hi @cloyce4346,

What I suggest is to use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.

[Ciara_B · Accepted solution]

Hi folks, just checking you got a replacement printer from HP Support?

Thanks

Ciara

Note for anyone else on this thread, please see links below for Support Docs

Americas & Asia

http://support.hp.com/us-en/document/c04839288

Europe, Middle East, Africa

http://support.hp.com/us-en/document/c04839289

[fx24]

Same problem here.   HP 6830 "Problem with the printhead"

[Ciara_B]

Hi @fx24

Can I please suggest that you call HP support, as it's likely you'll require a replacement printer.

Please let us know how you get on

Thanks, Ciara

[dumeys]

Need help with device status printhead? Is mine removable

[dumeys]

Device status printhead. 6830?? Help