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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Printers Archive
- problem with printhead - this is on my Officejet Pro 6830
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12-23-2015 10:57 AM
I simply clicked on the link and followed the instructions. I gave them my serial # which is on the back of the printer. It showed I still had a warranty and to make a long story short....they replaced my printer with a remanufactured one, free from known issues. I hope this helps everyone. Thank you!
12-27-2015 04:45 PM
01-10-2016 04:23 AM
I fixed the printhead problem on my HP Officejet 6830 by cleaning the bottom of the printhead using some lint-free wipes. I published the details here: http://technicalinstructions.blogspot.com.au/2016/01/how-to-fix-there-is-problem-with.html
01-19-2016 10:39 AM
Thanks for the link 🙂 Very detailed
The only think I'd say though is that there is still a risk that the error returns. I would definitely advise that you call HP phone support. A replacement printer would have a fresh printhead in it.
Feel free to ping me via private msg if you have further q's (the envelope icon)
Thanks, Ciara
02-11-2016 10:58 PM - last edited on 05-23-2016 08:57 AM by kevin-t
I couldn't agree more with your insight...Mine was literally 2 weeks after warranty...HARDWARE FAILURE...I've come to know and experience HP as a GREAT printer manufacturer...[edited]
02-12-2016 01:59 AM
Hi @morebytes
I appreciate you're frustrated about this. I got your private message, so I'll post back via PM.
Ciara
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