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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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I simply clicked on the link and followed the instructions.  I gave them my serial # which is on the back of the printer.  It showed I still had a warranty and to make a long story short....they replaced my printer with a remanufactured one, free from known issues.   I hope this helps everyone.  Thank you!

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Are you a real person or an executive at HP doing damage control?

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I'm a real person. I bought my printer not long ago, but after using it for only about 4 months I had a print head issue which i couldn't print anything. I went to YouTube for some instructions but found nothing. So I just searched the web & found the link I provided
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Hi, when I like to print it's said problem with the printerhead. What is that mean?
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It means your printer has failed and requires replacement.   Follow the steps to get a replacement.   Everyone else does.

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I fixed the printhead problem on my HP Officejet 6830 by cleaning the bottom of the printhead using some lint-free wipes. I published the details here: http://technicalinstructions.blogspot.com.au/2016/01/how-to-fix-there-is-problem-with.html

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@CaptainDandruff

 

Thanks for the link 🙂  Very detailed

The only think I'd say though is that there is still a risk that the error returns. I would definitely advise that you call HP phone support. A replacement printer would have a fresh printhead in it.

 

Feel free to ping me via private msg if you have further q's (the envelope icon)

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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I couldn't agree more with your insight...Mine was literally 2 weeks after warranty...HARDWARE FAILURE...I've come to know and experience HP as a GREAT printer manufacturer...[edited]

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Hi @morebytes

 

I appreciate you're frustrated about this. I got your private message, so I'll post back via PM.

 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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Thanks for the help.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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