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Student
Posts: 1
Member Since: ‎07-31-2013
Message 1 of 4 (851 Views)

5510 won't print in black

HELP!  My HP 5510 has stopped printing black! There's a new cartridge in there which is vented properly, and I've cleaned the head and cleaned the screen onto which the cartridge goes. ALSO (GRRRRRRRR!) while the wireless is connected, the printer won't connect to the Internet, so i have no access to printer apps. ANYBODY???

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Teacher
Posts: 1,256
Member Since: ‎07-08-2011
Message 2 of 4 (836 Views)

Re: 5510 won't print in black

Make sure you are using a new HP ink cartirdge.  Anythign that has been refurbished or refilled cannot be counted on, you get what you pay for.

 

Assuming you are already using a new HP cartridge the next step is to replace the print heads.  Run the printer cleaning routine after they are installed should ensure they are working correctly.

 

Regarding the internet problem I'm not sure what to tell you.  Your printer does not need to connect to the internet to print anything, only your computer needs to be connected to the internet.  Please let us know what printer apps you are trying to use so we can provide more information.

 

 


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Student
Posts: 1
Member Since: ‎03-30-2015
Message 3 of 4 (138 Views)

Re: 5510 won't print in black-help

I just replaced all my ink catridges, did a test, clean print heads, made sure that they are vented.

my printer is just over a year old and isnt under warranty any more.

did it just die?  do i need to buy another printer?

Teacher
Posts: 1,256
Member Since: ‎07-08-2011
Message 4 of 4 (116 Views)

Re: 5510 won't print in black-help

Inkjet printers are simple, there are only a few components that are related to placing ink to paper.  The biggest problem area is the cartridge, which contains the ink and contacts to the printer carriage.  The second most likely problem area is the printheads. 

 

You mentioned cleaning the printheads which suggests that they were not built into your cartridges.  That means the next step is to replace the printheads.  Between the new cartridges and new printheads your black prints should return to normal.

 

 


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