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Student
Lovdahl
Posts: 1
Member Since: ‎11-30-2013
Message 1 of 2 (4,015 Views)

5530 offline

Envy 5530 will print from ipad and older laptop, but it shows "offline" when I try to print from our new lenovo windows 8.1.  Tried unloading and reloading, but does not work.  Tried the hp download fix/troubleshooting and it found nothing.  Please help!

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Advance23
Posts: 2,789
Member Since: ‎09-03-2013
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Re: 5530 offline

Hi Lovdahl,

 

I understand that your printer is showing 'offline' when you are trying to print. I will do my best to help you resolve this issue. In this document for 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print there are several troubleshooting steps for Windows 8 to resolve your issue.

 

Let me know if this helped or if you need further assistance.

 

Thank you,

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~Advance23~
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