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Honor Student
techcoord
Posts: 2
Member Since: ‎09-25-2012
Message 1 of 4 (218 Views)

61xl ink cartridge incompatible

deskjet 3050a

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 4 (208 Views)

Re: 61xl ink cartridge incompatible

I am sorry that you are having that problem with your printer. Here is a document addressing the incompatible print cartridge error message. It will offer troubleshooting steps to attempt to try to fix that error message and get the printer back to functioning correctly. I hope this helps. 

I am a former employee of HP...
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Honor Student
techcoord
Posts: 2
Member Since: ‎09-25-2012
Message 3 of 4 (202 Views)

Re: 61xl ink cartridge incompatible

Hello,

I appreciate the solution offered, however I tried all the options presented  in the document to no avail! The priner works fine with HP 61 black & color, but will not accept the HP61XL Black (have not tried color). Perhaps the driver needs to be fixed?

Thanks,

Sue Caughey

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 4 of 4 (199 Views)

Re: 61xl ink cartridge incompatible

That cartridge should work for that printerIt is on the list for compatibilityI have check for windows 7 and vista operating systemsat this time I do not see an update available for the firmware yetCompare the cartridge body to that  of the others. The cartridge itself might be faulty. 

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