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Student
Posts: 1
Member Since: ‎02-14-2014
Message 1 of 2 (229 Views)

6500A Plus can't connect after new router from Xfinity

I have uninstalled the software, and now the new setup recognizes and puts in 6500A but then will not allow the insallation to go on, says it needs IP address. This is a wireless printer, wireless router, never had to do anything before just install, click, and was online. What do I need to do now? I have a boat anchor now!

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Master's Graduate
Posts: 1,066
Member Since: ‎10-03-2009
Message 2 of 2 (210 Views)

Re: 6500A Plus can't connect after new router from Xfinity

What Windows version are you using?

Can you print a config page on the printer to check what IP address it has?

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