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Re: 6510 has stopped printing (78 Views)
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Honor Student
gobraves9
Posts: 3
Registered: ‎06-14-2012
Message 1 of 5 (84 Views)

6510 has stopped printing

I have a 6510 that worked perfectly until yesterday.  I got a message to replace the cyan then the black.  Before I replaced the black the few print jobs I completed came out completely in yellow.  I have replaced the black and now the printer will not actually print.  I have cleaned the heads, the cartridges run all the diagnostics available on HP.  I have run all the tests required (the reports will not print)  I have taken the cartridges out and put them back in (and removed all the tags).  I have turned the machine off then on.  Any ideas?

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Dean
Bob_Headrick
Posts: 11,967
Registered: ‎11-17-2008
Message 2 of 5 (78 Views)

Re: 6510 has stopped printing

The post here may help.

Bob Headrick, Microsoft MVP Windows Expert - Consumer.
<----   If my answer was helpful please click the "Kudos" star to say "Thank You".
        If your problem is solved please click the "Accept as Solution" button ---->
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Honor Student
gobraves9
Posts: 3
Registered: ‎06-14-2012
Message 3 of 5 (69 Views)

Re: 6510 has stopped printing

Thank you for your post.  This did not solve my prinintg problem.  

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Dean
Bob_Headrick
Posts: 11,967
Registered: ‎11-17-2008
Message 4 of 5 (66 Views)

Re: 6510 has stopped printing

OK, in that case a few more questions:


  • Does the printer go through the motions of printing but the pages are blank?
  • Does the copy function work or are the pages blank?
  • Are there any error messages on the printer or computer?
Bob Headrick, Microsoft MVP Windows Expert - Consumer.
<----   If my answer was helpful please click the "Kudos" star to say "Thank You".
        If your problem is solved please click the "Accept as Solution" button ---->
Please use plain text.
Honor Student
gobraves9
Posts: 3
Registered: ‎06-14-2012
Message 5 of 5 (57 Views)

Re: 6510 has stopped printing

The printer does go through the motions of printing, pages come out but yes, they are blank.  At first they appeared as only yellow, then I could see some black but no color, now each page is completely blank. 

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