8600 Plus cuts off bottom 3 inches of PDF files

[David_84]

I have an HP 8600 Plus that I've had less than a week, and when I recently tried to print a PDF, it stopped printing 3 inches above the bottom of each page (cutting off the bottom part of each page) using Adobe Reader in Windows 7. I tried a different PDF and same result. I tried printing PDFs with Foxit reader and same issue. I also tried with my iPad via AirPrint, and again, same issue. 

The funny thing is if I print any individual page (for example, only specify to print page 3), it prints the entire page without cutting off the bottom. Any thoughts? I'm out of different things to try. No strange margin settings, firmware and all software is up to date. Also tried tried a factory reset with no luck.

[Wixma]

Hello David_84.

The PDF document has internal page size setting and it could be different than the page size you are using and set by default in the printer driver.

Please, check the Acrobat Reader Print options. In Page Handling, you can find Page Scaling and different options inside. Check as well if Auto-Rotate and Center is selected or not and Choose paper source by PDF page size.

Cheers!