08-27-2012 10:47 AM
New computer with windows 7. Older hp photosmart 7660. HP says it has no new driver but has alternate driver. Downloaded alternate driver
deskjet 5600 as listed as recommended. Trying to update device manager - says my alternate driver is not digitally signed. not sure where to go from here?
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08-28-2012 02:27 PM
08-29-2012 08:22 PM
Yes, I just redid the printer installation using the install wizard. When it gets to the end, it tells me that there is no driver and I need to put in an alternate driver, and it auto go to your instructions for loading an alternate driver. Step 1 is select alt driver,
chart says itis deskjet 5600 and does not have an * meaning I do not have to download from HP. Following thru Step 2 and
step 3 no problem. Step 4 configure device manager I select HP and select HP DESKJET 5600 HPA (Not the microsoft
windows deskjet 5600 hpa). When i click yes to install I get the message that It cannot be installed because it is not digitally
signed. Any thoughts would be appreciated.
08-30-2012 10:01 AM
08-30-2012 12:34 PM
I retried the whole process this morning and it worked. I did 2 things different. First where it asked for manufacturerand I picked Hp, I updated first and then picked the HP deskjet 5600 hpa. Second, there is one screen that pops up and asked
whether to use the driver that is already there (recomended) or replace it. I had been chosing replacing because this made sense to me, so this time I went with the recomended and it prints. I do notice that under devices and printers the now
5600 printer has a yellow triangle next to it. When you troubleshoot, it tells me that a driver for the photosmart 7660 can
not be found. May not be able to get rid of that message. Thanks for your help.
08-30-2012 01:54 PM
12-10-2013 05:37 PM
I just updated to a new computer and have Windows 7 Enterprise 64bit OS. I cannot get my Photosmart 7660 to install, even using the things you suggested. Can you help? Thank you!
12-12-2013 10:00 AM
I am sorry to hear that you are unable to install your Photosmart 7660 on your Windows 7 Enterprise OS.
I would like to help you, however I would need to know what exactly you are seeing happen when you attempt to install the printer. Are you seeing an error code or does the installation disappear, or is there something else that you are seeing?
In the meantime, try to install the printer by using the HP Printer Install Wizard which will search for the right driver and install it.
Hope to hear from you soon!