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06-08-2012 02:50 AM
i have a Photosmart 6510. I bought new cartridge. (all original HP brands) but i can not calibrate the cartidge head in the printer. I always get a error message that it was not possible to calibrate. The printer is less then a year old. Anybody who has a solution?
I tried all the functions : cleansing, adjusting++++ but nothing works
Solved! Go to Solution.
07-06-2012 02:43 PM
02-04-2013 05:13 PM
I didn't see how this was solved...I spent 45 minutes on the phone with support and never got the issue resolved. My brand new black ink HP cartridges won't work (all other colors work). Support's only option was to buy a new printer. The 6510 is only 14 months old!
02-04-2013 08:22 PM
I'm not really sure why that was marked as solved. There was no trouble shooting done at all. What all have you tried ldw30341? I don't want to have you repeat a step unless it's absolutely necessary.
02-04-2013 08:35 PM
I did every diagnostic and test available on the printer or through the toolbox on the PC...numerous times. Seriously, I printed many iterations of the status report, alignments, clean printer head, etc., did a partial reset with support. He exhausted his script before telling me that my only option was the new printer. I still get the "Alignment Failed" message.
02-05-2013 12:16 PM
It sounds like you have done everything you can to solve this problem. The document below contains all the steps that can be done to fix an Alignment Failed error message. You can take a look to see if there was anything that may have been missed, but it doesn't look like it. I'm sorry, but you will need to replace the printer.