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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-25-2015 05:12 PM

HP Recommended
Product: ENVY N7640
Operating System: Microsoft Windows 8.1 (64-bit)

From all angles, the printer is connected/activated/.  I have successfully printed-out an Excel file doc with no issue. 

 

However, when I attempt to print-out a PDF file document, I receive a "there was a problem connecting to the printer.  Make sure it's connected and try again" message.

Anyone have a suggestion how I can get the PDFs printed?  Thanks in advance.

 

2 REPLIES 2

‎11-26-2015 05:37 PM

HP Recommended

Hi @Rich713, 

 

Welcome to the HP Support Forums!

 

I understand that you're unable to print PDF documents on your HP ENVY 7640 e-All-in-One Printer. I would be happy to help and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos. 

 

I see that you're able to print other documents, however PDF documents will not. I believe this is an issue is within Adobe or plug-in if you're printing from a web browser. 

 

Here's a help guide that I found, which might help resolve the issue:

If the issue persists, please contact Adobe for support:

Adobe Systems
Computer software company 
Customer service: 1 (800) 833-6687


Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎11-19-2016 08:10 AM

HP Recommended

Thank you for pointing to me about Adobe - I uninstalled and reinstalled Acrobat Reader and that corrected the issue.

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