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Student
1943flowers
Posts: 1
Member Since: ‎09-08-2012
Message 1 of 2 (137 Views)

Cannot establish 2 way wireless communication from computer to printer.

Laptop: Acer Aspire (Windows 7). and Printer HP Photosmart All In One Model D110a series Printer.  Printer Status Report says active connection and wireless network test report says no problems found.  After asking to print get failure notice.  Printer STATUS reads in ERROR.  Clearing ques in printer que screen puts printer in READY STATUS (takes  ERROR reading away).  Printer is set in DEFAULT status.    After purchasing McAfee Software this has occurred.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 2 (123 Views)

Re: Cannot establish 2 way wireless communication from computer to printer.

Try disabling the McAfee software and see if that makes a difference.  If it does, call McAfee and have them open the ports below.  Let me know what happens.

 

 

HP printer ports

UDP

TCP

Acronym

Definition

Used for

137

137

NetBIOS

network Basic Input/Output System - (basic communication)

UDP: Printing, Photo Card Upload

138

 

NetBIOS

network Basic Input/Output System - (basic communication)

UDP: Photo Card Upload

 

139

NetBIOS

network Basic Input/Output System - (basic communication)

TCP: PhotoCard Upload

161

 

SNMP

Simple Network Management Protocol - Monitering network attached devices

UDP: Printing

427

427

SLP

Service Location Protocol (finding out what things can do on the network)

UDP: Printing, Photo Card Upload, Scanning, Faxing, Installation

 

9100

PDL

page description language - printer control language (how does the page you want printed look)

TCP: Printing

 

9220

 

 

TCP: Scanning, Faxing

 

9500

 

 

TCP: Scanning

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