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Message 1 of 20 (2,958 Views)
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Cannot get duplex printing to work on HP 6500A.

Windows 7 64-bit.  Worked intially, but not since. Only option in duplex printing options is Manual Duplex. Can you help?

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Re: Cannot get duplex printing to work on HP 6500A.

Thanks for the additional info.

 

Before proceeding with what I have below, are others that use the same device able to duplex?

If they can't, it may that the device is not recognizing the duplexer.  If they can, it seems isolated to your system.

 

I've been looking to try and find and easy way to get the driver version you have installed.  I can't find it.  There is possibility that removing and reinstalling the driver, didn't leave the driver in an ok. state.

 

One thing you could try is uninstalling again, and downloading the latest driver from HP.

 

Remove all the SW using Add Remove Programs.

 

The way I have been told to completely remove the driver from Win7:  (Other OSs are similar)

In Devices and Printers , Right click the printer and select Remove Device.

Then open Notepad. and do File->Print

Then Right Click on the printers Select Printer area over white space.

You'll get a another set of options, select Server Properties.

Click the driver tab

Select the OfficeJet 6500 driver and then click the Remove Button.

Select Remove Driver and Driver Package, then click o.k..  Click Yes , you really want to do this.  You'll likely get another window with a delete button.  Click Delete and any others that pop up click o.k..

Reboot your system.

 

I also ran across this method for removing an OfficeJet Enterprise Driver.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-97861-1&cc=us&dlc=en&lc=en&os=4063&product=3795314&sw_lang=

 

 

At this point, you can download and reinstall the driver.  The driver for the 6500 (E709) and the 6500A (E710) do not appear to be the same driver.   I would double check since your screen capture indicated 6500(E709) but the post called out the 6500A.

 

It really feels at this point like a driver install error and that during install the driver wasn't able to determine that a duplexer was installed.

 

At this point, the only other option rather than using the latest driver is to see if you can locate the original disk that came with the printer.  If you can, install using that disk after your have removed the driver as described above.

 

 

 

 

 

 

 

 

 

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Regents Professor
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Message 2 of 20 (2,952 Views)

Re: Cannot get duplex printing to work on HP 6500A.

In Advanced tab in the printing options, there should be an option when you can set the 2-Sided Printing Accessory as 'Installed' or 'Not Installed'. Can you check and confirm that this is set to 'Installed'? If it's not, then only the Manual Duplex option will be available.
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Top Student
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Member Since: ‎01-11-2012
Message 3 of 20 (2,950 Views)

Re: Cannot get duplex printing to work on HP 6500A.

Thanks for the quick reply. I do not see the 2-sided printing accessory option under Advanced. The duplexer is installed on the printer.

Grad Student
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Member Since: ‎09-19-2011
Message 4 of 20 (2,950 Views)

Re: Cannot get duplex printing to work on HP 6500A.

Hi.

 

As reference, this is the look to the manual.  Search for "Print On Both Sides"

 

Did you recently clear a jam and have to remove the duplex unit?  If you did, then check and make sure that the duplexer is properly installed.  It may be easiest to remove the duplexer and reinstall in.  Instructions are in the manual.

 

On the driver side, there is usually a setting for whether or not the duplexer is installed.  This may have been unset.

 

Start->Devices And Printers

Right Click on the driver and select Printer Properties.

Click Device Settings and then look for duplex setting.

 

Another thing to check is to validate the media type you are printing on.  Not all medias can run through the duplexer.  If the default media type has changed, change it back to your default media type.

 

Let us know how these check out and we'll keep looking at it.

 

 

Kazman
I am an HP Employee

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Provost
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Message 5 of 20 (2,941 Views)

Re: Cannot get duplex printing to work on HP 6500A.

The duplexer need to be set as installed in the Printer Properties.  See the Windows 7 Duplex Printing Troubleshooting Guide here.

Bob Headrick,  HP Expert

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Top Student
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Message 6 of 20 (2,934 Views)

Re: Cannot get duplex printing to work on HP 6500A.

Thanks to both responders. Unfortunately, the duplexer does not show up under Installed Option. Which leaves me unable to use either solution.

 

Suggestions?

Provost
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Member Since: ‎11-17-2008
Message 7 of 20 (2,929 Views)

Re: Cannot get duplex printing to work on HP 6500A.

You may need to enable the duplexer as a user with Administrative priv.  If you go to Start, Devices and Printers, right click on the OJ 6500, select Printer Properties, Device Settings are there any options listed under Installable Options?

 

oj 6500 duplex.png

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

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Top Student
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Message 8 of 20 (2,921 Views)

Re: Cannot get duplex printing to work on HP 6500A.

Bob:

 

There are no Options listed under Installable Options

 

Capture.PNG

Grad Student
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Member Since: ‎09-19-2011
Message 9 of 20 (2,907 Views)

Re: Cannot get duplex printing to work on HP 6500A.

I installed the driver and I don't see the option to force duplex to be installed either.  I installed the E710 driver for the 6500A. 

 

Given that it worked for you previously and that you have verified the duplexer is properly installed and seated, have you made any changes to the driver or other drivers on your PC recently?

 

Kazman
I am an HP Employee

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Top Student
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Message 10 of 20 (2,905 Views)

Re: Cannot get duplex printing to work on HP 6500A.

I uninstalled the driver and reinstalled after having some trouble trying to connect to a separate networked printer. I'm pretty sure I installed the same driver the scond time around.

 

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