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Honor Student
waltwick2
Posts: 2
Member Since: ‎06-25-2012
Message 1 of 8 (1,205 Views)

Carriage jam on Officejet 6500A Plus

Cannot clear the jam as I cannot find it.  Cannot move carriage by hand as instructed in troubleshooting.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 8 (1,195 Views)

Re: Carriage jam on Officejet 6500A Plus

Hi waltwick2,

 

Check out the video, and let me know if this helps you find the jam?

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
waltwick2
Posts: 2
Member Since: ‎06-25-2012
Message 3 of 8 (1,182 Views)

Re: Carriage jam on Officejet 6500A Plus

Tried all the steps in the video several times without sucess.  I have given up.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 8 (1,181 Views)

Re: Carriage jam on Officejet 6500A Plus

Hi waltwick2,

 

It appears that you have a hardware issue with the printer. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
MWilson999
Posts: 1
Member Since: ‎12-02-2012
Message 5 of 8 (1,066 Views)

Re: Carriage jam on Officejet 6500A Plus

It is obvious from reading the posts that everyone, like myself,  is angry because the video never addresses their concern.  The printer carraige is stuck under the hood on the right.  Every time the unit is powered up, it clicks rapidly several times in an effor to move the carraige.  There needs to be some home solution that is workable to release the carraige.  

 

The phrase "contact technical support" is usually translated as "go to store,  view other brands of printers, purchase".   Cost is about the same, aggravation factor vastly different.

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 8 (1,062 Views)

Re: Carriage jam on Officejet 6500A Plus

Hi Everyone, 

 

Follow the steps in the document below.

 

A 'Carriage Jam' or '0X610000F6' Message Displays on the All-in-One

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
revmkg
Posts: 2
Member Since: ‎06-13-2013
Message 7 of 8 (730 Views)

Re: Carriage jam on Officejet 6500A Plus

But what if the carriage will NOT move.  How do we get it to move so we can check under it? 

Honor Student
revmkg
Posts: 2
Member Since: ‎06-13-2013
Message 8 of 8 (729 Views)

Re: Carriage jam on Officejet 6500A Plus

For anyone else with this problem,  I just kept clicking OK on the error message until the carriage finally moved then went in and found the paper that was causing the problem. 

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