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Honor Student
Posts: 2
Member Since: ‎06-25-2012
Message 1 of 8 (1,439 Views)

Carriage jam on Officejet 6500A Plus

Cannot clear the jam as I cannot find it.  Cannot move carriage by hand as instructed in troubleshooting.

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Provost
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 8 (1,429 Views)

Re: Carriage jam on Officejet 6500A Plus

Hi waltwick2,

 

Check out the video, and let me know if this helps you find the jam?

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 2
Member Since: ‎06-25-2012
Message 3 of 8 (1,416 Views)

Re: Carriage jam on Officejet 6500A Plus

Tried all the steps in the video several times without sucess.  I have given up.

Provost
Posts: 11,508
Member Since: ‎12-31-2009
Message 4 of 8 (1,415 Views)

Re: Carriage jam on Officejet 6500A Plus

Hi waltwick2,

 

It appears that you have a hardware issue with the printer. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
Posts: 1
Member Since: ‎12-02-2012
Message 5 of 8 (1,300 Views)

Re: Carriage jam on Officejet 6500A Plus

It is obvious from reading the posts that everyone, like myself,  is angry because the video never addresses their concern.  The printer carraige is stuck under the hood on the right.  Every time the unit is powered up, it clicks rapidly several times in an effor to move the carraige.  There needs to be some home solution that is workable to release the carraige.  

 

The phrase "contact technical support" is usually translated as "go to store,  view other brands of printers, purchase".   Cost is about the same, aggravation factor vastly different.

Provost
Posts: 11,508
Member Since: ‎12-31-2009
Message 6 of 8 (1,296 Views)

Re: Carriage jam on Officejet 6500A Plus

Hi Everyone, 

 

Follow the steps in the document below.

 

A 'Carriage Jam' or '0X610000F6' Message Displays on the All-in-One

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 2
Member Since: ‎06-13-2013
Message 7 of 8 (964 Views)

Re: Carriage jam on Officejet 6500A Plus

But what if the carriage will NOT move.  How do we get it to move so we can check under it? 

Honor Student
Posts: 2
Member Since: ‎06-13-2013
Message 8 of 8 (963 Views)

Re: Carriage jam on Officejet 6500A Plus

For anyone else with this problem,  I just kept clicking OK on the error message until the carriage finally moved then went in and found the paper that was causing the problem. 

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