02-14-2014 02:33 PM
This is a recurring problem. I go to print or scan, and my computer doesn't recognize the printer and scanner. I have had an AT&T tech support guy reinstall the driver 3 times. Everything works for a while, then all of a sudden, the computer doesn't recognize them again.
Why does this happen over and over?
Is there permanent fix?
If I were to get a new printer/scanner, what would prevent this from happening with a new one?
02-14-2014 02:45 PM
What model printer do you have? What Windows version?
How is the printer connected to your PC?
What changed since it last worked without your recent problems?
02-14-2014 08:28 PM
The printer is HP PHotosmart Premium Fax All-in-One C410
Operating system - windows 7
I don't know what has changed, and it seems odd that after re-installing, it works for a while, then doesn't work any more.
02-15-2014 12:52 AM
>I don't know what has changed, and it seems odd that after re-installing, it works for a while
This could be due to using a DHCP assigned IP address instead of a static one in the router. I.e. when the DHCP lease expires, another gets assigned to the printer and the PC doesn't know it changed.
What kind of wireless router do you have? Do you know how to login to the EWS of the router to look at the configuration?
Can you print a config page of your printer to check the IP address?
02-15-2014 09:15 AM
Thank you for your reply, and I'm way less technically savvy than you, so I can't do what you suggested. I don't know how to log into the EWS of the router or print the config page of the printer.
The router is from AT&T.
02-15-2014 07:01 PM
>I don't know how to log into the EWS of the router or print the config page of the printer.
Your manuals are here:
The second manual (same as third):
Page 9 has: Troubleshooting for a wireless printer setup
Try following those. Perhaps this would be easier that my previous suggestions.
Page 10 has: Fixing connectivity issues
The first manual has:
Section 12: Solve a problem
>The router is from AT&T.
Do you have the exact brand? 2wire?
02-15-2014 08:00 PM
I just ran the wireless network test, and it says wireless is on and working and says "congrats on the setup of your wireless printer", but the printer does not show up on my computer as one of the printers I can use.
02-15-2014 09:04 PM
>I just ran the wireless network test
On the printer?
On Page 9 of Troubleshooting for a wireless printer setup, there is:
Find out the Network Name (SSID), Hardware Address (MAC), and IP Address. See the Configuration Summary for these details
Can you print this, we need to know the IP Address.
In your browser, can you type in that IP address?
For your router, can you type in the IP address in your browser? Mine is one of the two:
>the printer does not show up on my computer as one of the printers I can use.
This could be due to changing of the printer's IP address. The computer thinks it is different.
On Devices and Printers, right click on the printer and select Printer Properties, select the Ports tab.
What does the checked Port show?
01-20-2015 01:08 PM
I don't know if my message got through. I responded that I have a HP6500A Plus Printer/Scanner, I am using Windows 7 and it is connected wireless and nothing has changed that I am aware of. Should I be receiving something that says that I have connected? am I too impatient?
- HP LaserJet Printers - 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print
- HP Single-Function and Multifunction Printers - Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series