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06-11-2012 02:42 PM - edited 06-11-2012 02:44 PM
jjjjf56 Sorry to hear that you are having this issue.
Does the printer power on?
if the printer giving you any kind of errors, bliking lights?
If you can and in a Win XP or later machine run this utility GO here
and go here to find other good utilities; GO here
Hope this helps;
Remember. . .