06-03-2013 06:44 AM
I have had a Deskjet 3520 for about 4 months and still running on the setup cartridges. A day ago the black print started to fade and eventually there was no black print. I replace the setup black with a new black cartridge that I purchased at the same time as the printer (exp 2014). The black print was still missing after replacement. I did a clean print head and print head quality procedure, but still no go. Eventually I purchaced another new black cartridge and this still did not solve the problem. I have made sure the vent on the cartridges are not blocked and performed all procedures in the tools menu to get the black print to function, but to no avail. What I do see on close inspection is a thick layer of black ink buildup on a spongy pad at the bottom of the printer on the rigth hand side. I assume this pad is there to collect ink that drips down when the cartridges are at rest on the right side of the printer, but this ink looks excessive to me, the pad is totally saturated and the thick ink mass is probably 3 - 4 mm above the pad. If I check the ink on the pad, it looks like only black ink, but I cannot be sure.
The other three color cartridges seem fine.
I have only used genuine HP cartridges in the printer. Where to from here?
06-03-2013 09:06 AM
The troubleshooting steps in the document here may help resolve the issue. If this does not resolve the issue the post here may help, although I do not know the printhead is removable on the Deskjet 3520.
It is normal for there to be ink in the service station area, both color inks and black are "spit" there to keep the nozzles from clogging. The ink will appear to be all black due to mixing of the color inks.
Bob Headrick, HP Expert
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11-12-2013 02:30 PM
11-12-2013 02:49 PM
I understand you had the printer replaced and tried the black cartridge and are getting the error that you can't use setup cartridges.
Are you using the cartridges from the original printer?
If the original printer didn't go through the intializing with the setup cartridges that shipped with the printer then you would not be able to use those cartridges in the replacement printer. Since they are still setup cartridges. After they go through the initial setup then they would have registered as trade cartridges and they could have been used in this replacement printer.
Here is a url for troubleshooting ink cartridges.
Hope this helps.
11-12-2013 03:25 PM
The cartridges that weren't opened would be setup cartridges and you need trade cartridges.
(trade cartridges are purchased cartridges)
Here is a url explaining what the setup cartridges do.
Hope this helps.
12-12-2013 03:28 AM
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