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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2014 03:51 AM

HP Recommended
My Deskjet keeps telling me it's offline! I've been able to print in the past but now nothing I do will work! I have windows 8 and a Lenovo laptop. I've also reinstalled twice too. Please help!
7 REPLIES 7

‎03-06-2014 04:56 PM - last edited on ‎04-16-2015 04:37 PM by Retired

HP Recommended

Hello Cjee,

 

Welcome to the HP Forums!

 

I understand your Deskjet 3520 is stating it's "Offline". How is this printer connected? Wireless or USB? What is your operating system on your computer? Windows.

 

Please follow this HP document on 

 

Laserjets: http://support.hp.com/us-en/document/c02241610

Inkjet Windows 7: http://support.hp.com/us-en/document/c04249111

Inkjet Windows 8: http://support.hp.com/us-en/document/c04249080

Inkjet Windows Vista: http://support.hp.com/us-en/document/c04249275

Inkjet Mac: http://support.hp.com/us-en/document/c04249334

 

Let me know if this document resolves your issue or not. :generic:

I worked on behalf of HP.
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‎04-02-2014 10:40 PM

HP Recommended

It's connected with USB

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‎04-03-2014 02:55 PM

HP Recommended

Thank you for this information.

 

Did you follow the entire HP document I provided from my previous post? Please let me know and I will provide more troubleshooting steps.

I worked on behalf of HP.
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‎03-11-2015 09:47 AM

HP Recommended

how do I get my HP series 3520 printer to print again. It states on laptop that it is off line

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‎03-11-2015 09:47 AM

HP Recommended

Wireless connection.

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‎04-19-2017 05:54 AM

HP Recommended

After setting up printerwith USB connection (says it's on line) I can print... take off USB connection and it is not able to print on WiFi, but computer (Mac OS) operates on line with no issues. How do I get connected to the printer? I have gone through the HP steps to connect printer to work on WiFi but still can't print. What have I DONE WRONG?

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‎04-20-2017 08:46 AM

HP Recommended

@fishyflesh

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Deskjet 3520 e-All-in-One Printer and does not work via wifi. The printer prints fine via USB connection. 

 

I would like to know the following information to assist you better:

  • Does the printer print wirelessly from other computers in the same network (if available)?
  • Is there an error message? If yes, then what is it?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

 

Please perform the steps as described in detail from this link. 

 

I sincerely hope this fixes the issue. Let me know. Cheers! 🙂

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