• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-06-2013 05:24 PM

HP Recommended

still nothing.

 

will try one more recommendation, then it's going back.

 

Thanks for your help

Was this reply helpful? Yes No

‎10-26-2013 09:23 AM

HP Recommended

i am havng the same issues....i hate when **bleep** dont work like its supposed to. when i run scan doctor it wont print on the first check than when you go to second step and print from internal it will print test page. when you click on next it says to unistall and reinstall the software. I ave done it several times. all I want is to be able to print. when i try to print you see the job going to the queu of the printer and than disappears a second later and nothing happens. any suggestions

Was this reply helpful? Yes No

‎10-29-2013 12:23 PM - last edited on ‎02-24-2017 11:23 AM by HP Administrator

HP Recommended

Hi folks,

 

I would like to help get the printer to respond to print commands. Follow the steps in this link to perform a level-three uninstall, register the Windows Installer Service, and then reinstall the HP software. An uninstall and reinstall of the software deletes and overwrites any of the files that might cause the error and resets the Windows Installer. HP recommends that you download the latest software from the HP Web site to remove any files that might be causing this issue.

 

Please disregard the title of the document as the steps listed are not specific to only the fatal error message not to the Windows XP operating system.

 

A level-three uninstall is more comprehensive than the add-remove programs uninstall and because you have already done a basic uninstall and reinstall I thought this might be a good approach.

 

Hope this helps, please let me know.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎11-12-2013 05:56 AM

HP Recommended

Hi folks

Just wondering if the steps suggested solved the issue with the Envy 4500?

Thanks

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Was this reply helpful? Yes No

‎12-02-2013 09:59 PM

HP Recommended

I just bought one and the same problem! Did anyone get theirs to  work?

Was this reply helpful? Yes No

‎12-09-2013 10:08 AM

HP Recommended

I installed software at www.hp.com/ePrint/ENVY4500.  Still can't print.

Was this reply helpful? Yes No

‎12-11-2013 12:02 PM

HP Recommended

Hi @jmmgp358 and @printinginfo,

 

I understand that you are having issues trying to install your Envy 4500 printer.

 

I have included two different links.  The first one is to the driver download page for the Envy 4500.  Please choose your operating system from the drop down menu and then click on the "Next" button.

 

I have also included the link to the HP Envy 4500 Product "Install / Uninstall Software & Drivers" page.  Most operating systems are listed and have their own install document for a USB connection, while there is one document for the wireless installation with separate sub-sections for the different operating systems. If you are a Windows 7/8 user you can always use HP's Printer Install Wizard to install your printer.

 

HP Envy 4500 e-All-in-One Printer Install / Uninstall Software & Drivers

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=37216&tmp_task=useCategory&cc=us&dlc...

 

HP Envy 4500 e-All-in-One Printer Drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=5304877&

 

 

--------------------------
Regards,
Happytohelp
Please click the Thumbs Up to show you like my post or to say thanks!

I work on behalf of HP
Was this reply helpful? Yes No

‎01-11-2014 04:21 AM

HP Recommended

I was trying to install my Envy 4500 today, and I am having the same issue as others in this thread: Can't print. I have run the Printing doctor sevral times, but still no prints. (prints the internal page only)

 

I was about to connect the USB cable (I am trying to print wireless), when I saw that others have been unsuccesful either by doing so.  

 

Is there any solution to this issue? Do I have to be a rocket scientost to solve this problem? I thought these devices would require a minimum effort from the user to be installe. 

 

At this point (after 4 hours of trying each and every solution)

@happytohelp01 wrote:

Hi @jmmgp358@ and @printinginfo,

 

I understand that you are having issues trying to install your Envy 4500 printer.

 

I have included two different links.  The first one is to the driver download page for the Envy 4500.  Please choose your operating system from the drop down menu and then click on the "Next" button.

 

I have also included the link to the HP Envy 4500 Product "Install / Uninstall Software & Drivers" page.  Most operating systems are listed and have their own install document for a USB connection, while there is one document for the wireless installation with separate sub-sections for the different operating systems. If you are a Windows 7/8 user you can always use HP's Printer Install Wizard to install your printer.

 

HP Envy 4500 e-All-in-One Printer Install / Uninstall Software & Drivers

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=37216&tmp_task=useCategory&cc=us&dlc...

 

HP Envy 4500 e-All-in-One Printer Drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=5304877&

 

 

@happytohelp01 wrote:

Hi @jmmgp358@ and @printinginfo,

 

I understand that you are having issues trying to install your Envy 4500 printer.

 

I have included two different links.  The first one is to the driver download page for the Envy 4500.  Please choose your operating system from the drop down menu and then click on the "Next" button.

 

I have also included the link to the HP Envy 4500 Product "Install / Uninstall Software & Drivers" page.  Most operating systems are listed and have their own install document for a USB connection, while there is one document for the wireless installation with separate sub-sections for the different operating systems. If you are a Windows 7/8 user you can always use HP's Printer Install Wizard to install your printer.

 

HP Envy 4500 e-All-in-One Printer Install / Uninstall Software & Drivers

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=37216&tmp_task=useCategory&cc=us&dlc...

 

HP Envy 4500 e-All-in-One Printer Drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=5304877&

 

 

@happytohelp01 wrote:

Hi @jmmgp358@ and @printinginfo,

 

I understand that you are having issues trying to install your Envy 4500 printer.

 

I have included two different links.  The first one is to the driver download page for the Envy 4500.  Please choose your operating system from the drop down menu and then click on the "Next" button.

 

I have also included the link to the HP Envy 4500 Product "Install / Uninstall Software & Drivers" page.  Most operating systems are listed and have their own install document for a USB connection, while there is one document for the wireless installation with separate sub-sections for the different operating systems. If you are a Windows 7/8 user you can always use HP's Printer Install Wizard to install your printer.

 

HP Envy 4500 e-All-in-One Printer Install / Uninstall Software & Drivers

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=37216&tmp_task=useCategory&cc=us&dlc...

 

HP Envy 4500 e-All-in-One Printer Drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=5304877&

 

 




, I just feel that I have been cheated by HP, and I want my money back

Was this reply helpful? Yes No

‎01-11-2014 07:40 AM

HP Recommended

Body,

         model 4500 makes noice like its printing , but no ink. has ink in cartiage.

Tags (1)
Was this reply helpful? Yes No

‎01-17-2014 02:18 AM

HP Recommended

like many others I tried everything including unsinstalling and reinstalling and nothing worked, I was about to give up when I clicked on the second link in this post which took me to a page that I have been to many times with the downloads etc. I noticed a link on the right saying if I was having difficulty finding my windows 8 driver to use the HP Printer Install Wizard

 

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PIW&j...

 

I ran this which appeared to be very similar to the full install procedure but at the end it came up with another print a test page button, I tried it just to watch the document appear in the queue and then disappear as it had been doing with all other test prints but this one actually worked and the problem so far appears to be fixed!

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.