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hockey537jt
Posts: 2
Member Since: ‎08-21-2013
Message 1 of 26 (10,713 Views)
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Envy 4500 not printing

I just bought and hp envy 4500 printer. It is connected to my computer via a usb cable. It can print test and diagnostic pages, but nothing else. I have tried all the troubleshooting methods including testing all my usb ports (both 2.0 and 3.0). I am wondering what I need to do to get the printer to communicate correctly with my computer so that I can print out normal documents and pictures.

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Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 26 (10,704 Views)

Re: Envy 4500 not printing

Sorry that you are having a problem with the USB not being recognized from the computer. 

 

When you plug it in, do you here a sound or notification that something is plugged in?

 

Try another port on the computer. Do not use the 3.0 port. 

 

If you have another USB cable, try it. 

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hockey537jt
Posts: 2
Member Since: ‎08-21-2013
Message 3 of 26 (10,700 Views)

Re: Envy 4500 not printing

The computer recognizes that the printer is there, but again doesn't print anything. I have tried a new usb cable and both 2.0 and 3.0 usb ports. I also tried connecting the printer wirelessly and I'm having the same issues. The printer is picked up by the computer, but nothing will print out.

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Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 4 of 26 (10,686 Views)

Re: Envy 4500 not printing

Are you receivng a error message when you try to print?

 

Try to run the print and scan doctor and check the results.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03275041

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Honor Student
ahatza
Posts: 2
Member Since: ‎09-03-2013
Message 5 of 26 (10,603 Views)

Re: Envy 4500 not printing

[ Edited ]

I've been having this same problem. There is no error message. The print job just goes to the queue and then leaves without anything actually printing. The Print and Scan Doctor does not detect anything and I have tried removing the device and reinstalling multiple times. I have also gone through the HP FAQ page for fixing it to no avail. I am certain that the printer is connected and the USB is fine. Are there any other suggestions that you have? I would really love to not purchase another printer.

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 6 of 26 (10,585 Views)

Re: Envy 4500 not printing

@ahatza, sorry that you are having this problem, also.

 

Try to stop and restart your printer spooler.

1. Click Start Menu

2. Type in SERVICES in the search bar.

3. Click on it and scroll down to Printer Spooler.

4. Stop it and restart it.

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subway41
Posts: 3
Member Since: ‎09-04-2013
Message 7 of 26 (10,569 Views)

Re: Envy 4500 not printing

I jbought a hp envy 4500 printer today and I'm having the same problem.  It is connected to my computer via a usb cable. It can print test and diagnostic pages, but nothing else. I have tried all the troubleshooting methods including testing all my usb ports (both 2.0 and 3.0). I am wondering what I need to do to get the printer to communicate correctly with my computer so that I can print out normal documents and pictures. I have tried all of your suggestions and still cannot get the printer to communicate with the computer.

 

Thanks for any additional help.

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 8 of 26 (10,549 Views)

Re: Envy 4500 not printing

Try to disable your firewall and anti-virus and see if it prints.

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subway41
Posts: 3
Member Since: ‎09-04-2013
Message 9 of 26 (10,538 Views)

Re: Envy 4500 not printing

still no luck. Should the printer be "offline"? How do I change it if this is wrong?

Thanks

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 10 of 26 (10,528 Views)

Re: Envy 4500 not printing

Go to your devices and printers.

1. RIGHT CLICK on the printer

2. Choose SEE WHAT'S PRINTING or OPEN

3. Your QUEUE window will appear.

4. Click on PRINTER (top left)

5. Make sure OFFLINE is NOT checked. Paused printing should not be checked,either.

 

It could be the USB cable, also. Do you have another one? It should NOT be plugged into the 3.0 port.

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