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jlshp
Posts: 1
Member Since: ‎02-22-2014
Message 1 of 2 (157 Views)

Envy 5530 Two-sided Printing Errors

I am getting some printing errors when trying to print 2-sided.  For example, I am trying to print 2 sided tax forms (pdf format) and in prints the back page, waits a few seconds (ink drying), then starts to print the front side.  Sometimes it works, but most times it prints only an incomplete front side, gives an error message, aborts the printing and stops.  I can print the same pdf sucessfully if I check one sided only and it prints on two separate pages.  I don't know if this is a software (driver)problem or ?  I am using a fairly knew hp laptop w/Win8 (with the upgrade).  If have always had good luck with hp printers, but not this one.

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banhien
Posts: 34,153
Member Since: ‎01-29-2009
Message 2 of 2 (154 Views)

Re: Envy 5530 Two-sided Printing Errors

Hi,

 

Please download and install the following package and try again:

 

   http://ftp.hp.com/pub/softlib/software12/COL47810/mp-115828-4/EN5530_145.exe

 

Regards.

BH
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