HP Support Forums
Join in the conversation.
04-29-2012 01:44 PM
I have an Officejet 7310 networked through my wireless router for both my HP desktop and HP laptop with Windows 7 (64) . About a week ago I was trying to sort out several of the same printers and get it down to just one. I uninstalled this and that and got new drivers, etc. Everything works fine until out of the blue I get a message on the printer screen. It looks a lot like the BSOD with the following:
I can usually get it reset by unplugging and plugging in again. Please help sort this out.
Solved! Go to Solution.
05-01-2012 01:45 PM
This article should help resolve the error you are getting:
Give the steps a try and let us know if it helps.
Best of Luck!
05-01-2012 02:17 PM
Thanks for the article. It basically tells me to reboot the printer. That solves the problem until it happens again and I have done it many times. Do you have any idea why the error happens and how to keep it from happening again? It would seem that if there is a number associated with an error that the engineers would know why it happened and have a solution.
05-03-2012 02:50 PM - edited 05-03-2012 02:52 PM
Try cleaning the cartridge contacts. The cartridges might be having difficulty communicating with the printer firmware. The steps below shows how to go through this.
Clean the cartridge face and electrical contacts at the back of the print carriage.
- Open the front of the unit to access the ink cartridges.
- After the ink cartridges are at the center, unplug the power cord from the back of the unit, unplug the power cord from the power outlet, and remove the ink cartridges. The power cord must be unplugged to ensure that the unit is not damaged during the cleaning process.
- Clean the area of the ink cartridge marked as number 2 in the image below with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate as indicated by the number 1 in the image below. Cleaning this area can force foreign matter into the ink nozzles and plug them.
- With a soft cloth slightly dampened with clean water, clean the contacts on the back of the ink cartridges. These are labeled with number 3 in the image below.Figure 2: Cleaning the ink cartridges1 - The nozzle plate that is not cleaned2 - The ink cartridge face3 - The electrical contacts
- Allow the cartridges to dry for five minutes before reinserting them.
- Close the unit, and plug the power cord back into the wall outlet and plug the power cord into the back of the unit.
- Print a self-test page to check the results. To print a self-test page, press the Setup or Menubutton until Print Report appears in the display then press Enter . Press the Setup or Menu button until Self-Test appears in the display, and then press Enter .
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem
05-10-2012 12:57 PM
I cleaned the contacts and reinstalled and so far so good. But that doesn't mean much. The printer can go for days with no problems. Then when I need to print, it's blinking. No apparent reason. I keep the printer covered with an old pillowcase for dust and don't have the front visible so I can't see exactly when the problem occurs. Will follow up if it starts up again. There is another post associating this error to iTunes. Don't use that much so I can't say yes or know. I'll wait and see if it happens again and we'll know it's not the contacts.
05-15-2012 09:26 AM
Well, the fix worked for a while but happened again when I was using Quickbooks. Got it working again with the unplug, wait, plug back in but the problem is not solved yet.
06-26-2012 11:13 AM