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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-11-2015 03:09 AM

HP Recommended

Hello,

I have HP LaserJet Enterprise 600 Printer M602 (CE991A)

showing error 13.FF.FF from 1st time startup, the printer brand new never print any page.

 

i've done firmware upgrade and i change the formatter board and the Fuser Kit and the cartridge,

still the same problem.

 

any soluiton ?

 

thank you

3 REPLIES 3

‎05-11-2015 05:27 AM

HP Recommended
There is probably a sensor flag in the wrong position causing the error. Since the printer is new, contact hp customer care and have them resolve the issue for you. This is a warranty issue which will probably not be resolved on this user forum.
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‎05-20-2015 12:47 PM

HP Recommended

13.FF.FF : A power on residual paper jam has occurred.

 

Need to perform a Tray/Bin manual sensor test and check which sensor is causing the issue.

 

As it is out of box issue, I suggest you to contact HP Technical support and avail the service entitled.

 

Contact HP @ http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Thank you! I am an HP employee.

Please click the "Thumbs up" icon below to thank or click “Accept as Solution” . if you feel my post solved your issue, it will help others find the solution.
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‎05-21-2015 02:10 AM

HP Recommended

Hi All

 

13.FF.ff 

A power on residual paper jam has occurred (sensor).

This error has no specific sensor designated. It could be any sensor in the media feed path.

Recommended action

  1. Check the product for a jam. See the clear jams section in the service manual.

  2. Look for media present or obstructions in paper path.

    View event log to determine if other Jam errors are occurring and troubleshoot those errors.

  3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

  4. Replace parts as determined by Sensor tests or obstructions.

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