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Student
timeslip
Posts: 1
Member Since: ‎03-27-2012
Message 1 of 8 (4,382 Views)

Feeds paper halfway through, stops, then flashes reload button when given print command

Every time I send in a print job (including when I tried to print a test page) my printer feeds the top sheet of paper about halfway through the printer and then just stops and flashes the 'reload paper' light/button. On my computer I get a paper jam or paper too long error message. If I push the reload button, it feeds the rest of that piece of paper through, then sucks up the next sheet halfway and the process repeats. I have restarted it countless times, made sure the printer tray is attached correctly, tried putting the paper in the feeder tray at varying distances from where it gets pulled in by the printer. At no point during this cycle does anything get printed on any sheets of paper. If for some reason it is relevant, when I go to the HP utility, it informs me my ink cartridge is non-HP (might have bought a re-filled one or something I forget).  Problem has persisted for over a week now.

 

Product: deskjet d4360

Operating System: Mac OS X 10.6.8

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 8 (4,360 Views)

Re: Feeds paper halfway through, stops, then flashes reload button when given print command

Hi timeslip, 

 

Follow the steps in the document below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01421650&tmp_task=solveCategory&cc=us&dlc=en&la...

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
summer46
Posts: 1
Member Since: ‎03-24-2013
Message 3 of 8 (3,421 Views)

Re: Feeds paper halfway through, stops, then flashes reload button when given print command

That link does not help. It is a way to clear a paper jam but there is no paper jam. The paper is feeding just fine, the printer is saying that that I am out of paper...reload paper. But there is paper in the printer. When I cancel the print job, the blank paer feeds on through (again no jam). Even my HP soutions is saying that I am out of paper, but I am not out of paper.

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 4 of 8 (3,406 Views)

Re: Feeds paper halfway through, stops, then flashes reload button when given print command

 

@summer46, the issue you're having can be considered to be a paper jam even though you're not receiving the error message.

 

You can go ahead and follow this document for this issue. 

 

Let me know the outcome.

 

THX

 

 

 

Honor Student
Prozac
Posts: 2
Member Since: ‎08-17-2013
Message 5 of 8 (2,546 Views)

Re: Feeds paper halfway through, stops, then flashes reload button when given print command

I have an hp d1360 printer. It prints 1 or 2 pages n then stops printing halfway giving an error of a paper jam but there is no paper jam. 
I have tried every trouble shoot given in HP. but to no avail. i hv tried printing the test page but that also prints half way n the printer stops i have to push the power button for the paper to come out. with every print job it just keeps doing the same thing. i have wasted so much paper and ink trying to fix this problem.
please help me if u can. n please dont give another trouble shoot page because they are pointless n over simplified for a complicated problem such as this. 

Distinguished Professor
Rich1
Posts: 2,840
Member Since: ‎01-11-2012
Message 6 of 8 (2,517 Views)

Re: Feeds paper halfway through, stops, then flashes reload button when given print command

Hi Prozac,

 

Can you give me a list of everything you have tried?

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
Honor Student
Prozac
Posts: 2
Member Since: ‎08-17-2013
Message 7 of 8 (2,498 Views)

Re: Feeds paper halfway through, stops, then flashes reload button when given print command

I did the whole troubleshoot steps of fixing a paper jam, 
the force power reset,
the cleaning of rollers from the back,
removing n reputting the cartridges.

tried cleaning the cartridge heads n the sockets on them n the printer.
i cant think of anything else to do. 
i was thinking of replacing my cartidges maybe they are creating an issue, so
 tried printing with first the black n then the color cartridge but the issue still presisted.

i tried printing test pages but they also get stuck halfway. 

I then tried updating all the Hp printer software n installed the hp doctor software, n hp solution center
i have wasted a ton of paper n ink along with time due to this issue.
im a student so i really need to use my printer alot for assignments n research work.
Please Help.

 

Distinguished Professor
Rich1
Posts: 2,840
Member Since: ‎01-11-2012
Message 8 of 8 (2,475 Views)

Re: Feeds paper halfway through, stops, then flashes reload button when given print command

Prozac, I would try cleaning the rollers again  as described in the next link.  Click Here  Be sure to clean all the way around the rollers with a damp, lint-free cloth such as a coffee filter.

 

Be sure that the printer is plugged directly to a wall outlet for power (not a surge protector, power strip or battery backup). 

 

I wasn't sure from your description, but did you try to clean the metal contacts on the cartridge and the printer?  Be sure not to touch the part of the ink cartridge where the ink comes out and don't touch the metal contacts with your fingers.

 

When you did the power reset, did you do it in the same order as described in the following link?  Click Here 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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