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jtaylor385
Posts: 2
Member Since: ‎07-28-2012
Message 1 of 3 (129 Views)

HP 6500 A Wireless Printer Fax Scanner

My HP6500A printer freezes when my computer goes to sleep mode.  It will not print nor can I turn it off.  I have to unplug the power cord to make the printer respond.

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ShlomiL
Posts: 10,558
Member Since: ‎01-03-2011
Message 2 of 3 (127 Views)

Re: HP 6500 A Wireless Printer Fax Scanner

[ Edited ]

Hi,

How the printer connected to your PC, via USB or through the network?

 

If you use USB, how long the cable is, is it connected directly?

For wireless, how far the printer located from your router?

 

And finally, to verify the exact model - is it the Officejet 6500A Plus (E710n) or the 6500 Wireless (E709n)?

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Honor Student
jtaylor385
Posts: 2
Member Since: ‎07-28-2012
Message 3 of 3 (123 Views)

Re: HP 6500 A Wireless Printer Fax Scanner

It is connected with USB Cord...the six foot cord...I think.  It may be a little more or less.  The printer is side by side with the computer.  Do not know if the printer is fixed...I just unplugged it and started over and the computer has not gone into sleep mode since then.  Thanks.

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