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06-13-2012 07:23 AM - edited 06-13-2012 07:26 AM
today suddenly the printer stopped printing.When i try to print a text from word or notepad it displays a message that says that i have to install a printer but the printer is allready installed.It displays the same message when i try to print a photo too.The hp program that displays the inks status shows that the printer is ok.The printer works without problem as a scanner or photocopy,I try another usb cable and another usb door but it didnt help.
I uninstalled the hp program but when i try to reinstall it i get fatal error hpzprl40.exe 1603 and the installation procces stops.I followed the instructions that hp has on her page but the problem remaint.I have windows 7 64 bit and the printer is hp photosmart c5280.
Here is a screenshot
Can you help me please?
06-14-2012 07:41 AM
This troubleshooting article addresses the 1603 error message you are experiencing.
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