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Tutor
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HP CM3530 - digital sending via gmail

Hello,

 

I've started working in a new office, where the HP CM3530 used to be able to scan and email that scan to people.  That stopped working a few months ago, though no one can tell me under what circumstances.

 

I've been at this for untold hours.  Can this printer send email through smtp.gmail.com?  I don't have a local mail server -- I have Google.  Will this printer work with my gmail account?  Under the "Digital Sending" tab, in "E-mail Settings", I enter all the proper info for my Google account -- cross my heart and hope to die, it's all 100% correct.  I hit "Test" and the message is always the same: "'smtp.gmail.com' is not responding or is not a valid SMTP Gateway Server."  That, of course, is simply not true.

 

So, what other settings do I need to change so that this printer recognizes smtp.gmail.com?  Here's some (perhaps) pertinent information from the Configuration page:

 

Embedded HP JetDirect J8010E 192.168.1.39
LDAP Gateway:
0.0.0.0
SMTP Gateway:
smtp.gmail.com
HP MFP Digital Sending Server:
0.0.0.0
Digital Send Advanced

 

I don't know why the digital sending server is 0.0.0.0 though I see no place to change that.

 

I'm accessing all of this from the printer's IP address in my web browser, by the way.

 

Thanks,

Jason

 

 

 

P.S. This thread has been moved from Printing and Digital Imaging > Digital Senders to Multifunction and All-in-One. -HP forum moderator

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Re: HP CM3530 - digital sending via gmail

For client I meant service I suppose it depends how you look at it as a client provides a service - something like Postmail or similar should suffice, I've had such setups running before with postmail and several other mail clients (Dovecote etc) so had no issues using  a mail service acting as a relay.

 

Gmail doesn't have a single gateway which is why the printer cannot be given one, some people publish network addresses but they don't tend to work or change.

 

If I had an old PC laying around I would try something like SME server which has a mail client within it's default install and should allow you to configure as a relay which might prove the concept without any expense other than time.

 

I used to use ESmith which was replaced by SME (although I use Ubuntu now) and Esmith worked great, I had multiple relays running to multiple clients and had 15 minute incoming replication and instant outgoing.

 

 

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Master's Graduate
Posts: 1,066
Member Since: ‎10-03-2009
Message 2 of 16 (2,569 Views)

Re: HP CM3530 - digital sending via gmail

>Can this printer send email through smtp.gmail.com?

 

Typically ISPs want you to use authentication and secure connections so they don't forward spam.

This would require you to provide a username and password.  And also a different port number.

 

I don't see these your listing of those config fields.  Any other more advanced settings?

Tutor
Posts: 11
Member Since: ‎06-16-2013
Message 3 of 16 (2,562 Views)

Re: HP CM3530 - digital sending via gmail

That info is simply taken from the Configuration Page.  But under Digital Sending --> E-mail Settings, that's where you enter things like user name, password, port number, SSL (yes or no), etc etc.  You'll just have to trust that I do, indeed, know my user name and password.  Gateway is smtp.gmail.com.  Port 465.  SSL yes.  This is basic stuff I've entered 100 times in 100 other programs.  It's correct.  The problem is, this printer doesn't want to recognize smtp.gmail.com as a valid gateway -- which it is.

 

Surely I'm not the first person to try to set up their gmail account to work with this printer.  How do other people set up digital sending?

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Master's Graduate
Posts: 665
Member Since: ‎09-19-2011
Message 4 of 16 (2,546 Views)

Re: HP CM3530 - digital sending via gmail

Have you tried using IP address instead of smtp.gmail.com?

 

Hope the gateway configured in the printer's TCP/IP configuration is able to connect printer with smtp.gmail.com

 

I believe that if the printer is unable to contact the email server, may be this is the firs issue which needs to be addressed.

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
Tutor
Posts: 11
Member Since: ‎06-16-2013
Message 5 of 16 (2,535 Views)

Re: HP CM3530 - digital sending via gmail

There is no one IP address for smtp.gmail.com.  You cannot use an IP according to Google Support docs.  Nonetheless, I tried.  I pinged it, got the IP (173.194.68.108) pasted it in and hit "Test".  Unlike smtp.gmail.com, which the printer is quick to say it cannot find, I get a "No data received" Chrome error message when testing 173.194.68.108.

 

You say TCP/IP... under Configure Device, in Initial Setup --> Networking and I/O --> Embedded Jetdirect --> TCP/IP, I see the following settings:

 

ENABLE: ON
HOST NAME: NPI3D488C
PROXY SERVER: ___________
PROXY PORT (1 - 65535): 80
IDLE TIMEOUT (0 - 3600): 270

 

I don't know what any of those settings mean.

 

Under the IPV4 subcategory I see the following:

 

CONFIG METHOD: DHCP
DEFAULT IP: Auto IP
DHCP RELEASE: No
DHCP RENEW: No
PRIMARY DNS: <my primary DNS>
SECONDARY DNS: <my secondary DNS>

 

I see nothing wrong here.

 

I have to ask again, because I find this hard to believe: Gmail is not some little-used service.  Everybody uses it.  Countless millions.  And surely, out of those countless millions, someone has bought this printer and said "I'm going to set it up with my Gmail account."  I can't possibly be the first person to attempt this.  Surely we're overlooking something obvious?  Or perhaps it doesn't work at all with Gmail?  I could settle for that.  Tell me I can't do it, and I'll give up.

 

Thanks for your help.

Master's Graduate
Posts: 1,066
Member Since: ‎10-03-2009
Message 6 of 16 (2,525 Views)

Re: HP CM3530 - digital sending via gmail

>PRIMARY DNS: <my primary DNS>
>SECONDARY DNS: <my secondary DNS>

 

I was going to ask if this matches the value from "ipconfig /all" for DNS.

But looking at your posts, I don't see any errors about not finding smtp.gmail.com.

Tutor
Posts: 11
Member Since: ‎06-16-2013
Message 7 of 16 (2,515 Views)

Re: HP CM3530 - digital sending via gmail

Yes, the DNS's match those listed in an ipconfig /all.

 

Re: "But looking at your posts, I don't see any errors about not finding smtp.gmail.com."  That is not true.  Look at my first post.  I do indeed receive an error:

 

"'smtp.gmail.com' is not responding or is not a valid SMTP Gateway Server."

 

That's the whole problem, beginning and end.  That error.

Master's Graduate
Posts: 665
Member Since: ‎09-19-2011
Message 8 of 16 (2,511 Views)

Re: HP CM3530 - digital sending via gmail

As per my earlier post, what I wished you to check was the Default network gateway from the printer's TCP/IP configuration.  Generally printer asks for IP Address, Subnet Mask & Default gateway (for communicating with other networks) while we first configure a network printer for use.

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
Master's Graduate
Posts: 1,066
Member Since: ‎10-03-2009
Message 9 of 16 (2,507 Views)

Re: HP CM3530 - digital sending via gmail

>I don't see any errors about not finding smtp.gmail.com."  That is not true.   I do indeed receive an error:

 

My thinking was that "Not responding" is different than doesn't exist.  I.e. server can't be found.  DNS broken.

What happens if you put a bogus domain there?  Do you get a different error?

Tutor
Posts: 11
Member Since: ‎06-16-2013
Message 10 of 16 (2,502 Views)

Re: HP CM3530 - digital sending via gmail

It's the same error for any bogus domain.

 

RE: Askme, a few posts back when I gave you my current TCP/IP settings -- that's all of them that are listed in the printer config.  I didn't omit anything.  There is no Gateway setting.

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