09-19-2012 05:11 AM
Not sure how to describe this but the picture explains all. As you can see were it says 'Boarding Pass' the background and lettering aren't lining up, however they are at the bottom. I've made several prints, either with different paper or tray source. I've done a full calibration numerous times. Also on some prints, the text is clear, but images are slightly blurred. Any ideas what's causing this?
09-21-2012 08:57 AM
This appears to be a persistent case of color plane misregistration. Normally a full calibration should take care of this and bring the color planes back into alignment, but you have done this several times.
Does the Event Log show any errors, in particular Color Plane Registration errors?
I work for HP
09-21-2012 01:51 PM
Thanks for the info. I won't be back at the printer until Monday, I will run a check when I'm back and report the results here when I get them. Thanks for the input.
09-24-2012 12:07 PM
No errors regarding the colour plane at all, just some 'Permanent Storage Write Fail' which I've been getting around and are not associated. Kinda stumped now!
09-24-2012 02:49 PM
Those "Permanent Storage Write Fail" errors may be cause of your alignment problems. This indicates a failure in the NVRAM. If the alignment data cannot be updated and stored in nonvolatile memory, then I think you will experience this type of recurring problem.
I will try to find more information about this and report back to you.
I work for HP
10-01-2012 05:10 PM - edited 10-01-2012 05:12 PM
First, I apologize for the long delay getting back to you. I'm not a customer support person, nor do I have any direct contact with the CP3505 product line, but I conferred with the engineers who do provide support for this printer. We agree that the NVRAM write failures are most likely related to your persistent CPR problem. Your device is malfunctioning and you should contact HP customer support for repairs.
You might also consider a device upgrade. If you are unaware, HP has a TradeIn program that may benefit you. http://www8.hp.com/us/en/hp-information/environmen
I work for HP
10-02-2012 06:37 AM
Many thanks for the input. I had a quick look at the trade in but it looks like it's for North America and I'm in Ireland. I think the printer is about 5 years old, I don't use it very much so I was hoping to get a few more years out of it as it's underworked, but when I do use it to it's potential I need the laser colour and duplexing so having to buy a new one with that spec would be costly. I'll give HP a call on this side of the pond to see if there's a fix.
All the very best.
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