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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-03-2015 01:49 PM

HP Recommended
Product: HP Color LaserJet MFP M476dw
Operating System: Microsoft Windows 7 (64-bit)

I Forgot the Administrator password on my printer since its been a while i modefied it, i need a password to do the factory resett so its an issue now that i need to access the configuration of the printer.

 

Can you tell me how to do a Master resett on this printer please?

thank you!

3 REPLIES 3

‎06-24-2015 06:06 PM

HP Recommended

NVRAM initializationCAUTION:All HP Jetdirect settings are also reset. Be sure to print a configuration page before performing an NVRAM initialization. Make note of the IP address that is listed on the Jetdirect configuration page. You need to restore the IP address after performing an NVRAM initialization. An NVRAM initialization erases all data stored in the unprotected NVRAM sections. Performing an NVRAM initialization resets the following settings and information:●All menu settings are reset to factory default values.●All localization settings, including language and country/region, are reset.After performing an NVRAM initialization, reconfigure any computers that print to this product so that the computers can recognize the product.1.Turn the product off.2.Press and hold the lower right quadrant of the touchscreen. Keep the quadrant depressed as you turn the product on.3.When the Permanent Storage Init. message appears on the display, release the buttons.4.When the product has finished the NVRAM initialization, it returns to the Ready state.

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‎10-05-2015 10:08 PM

HP Recommended

Did this work?

I have a Color Laser Jet Pro MFP M476dw which i need to factory reset and tried this instructions and its not working.

Has this been tested to be working?

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‎10-06-2015 08:47 AM

HP Recommended

Trust me, i know its a pain to follow that copy/paste answer, but if u try it a couple of times it works.

i gave up a week, then retried it and it work, i remember trying diferent combination, like holding the left quadrant, restarting and then the right quadrant, i then tried holding it 2 mins after the menu screen was up and such.

 

Dont remember ecxactly how, but i managed to get the NVRam screen.

So keep trying, someway it works.

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