• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-13-2014 07:57 AM

HP Recommended

My new HP Deskjet printer is stuck in deleting mode. Won't print. Even if I attempt to clear the que by cancelling all print jobs it remains stuck in deleting. I have successfully cleared it twice and then attempted to print something and it went right back to being stuck in the deleting phase.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2014 01:27 PM - last edited on ‎04-20-2016 04:17 PM by HP Administrator

HP Recommended

Hi,

try using the following tool by seleting Fix Printing and check if that may help:

http://support.hp.com/us-en/document/c03286146

 

If the same persist, what operating system you are using?

 

Is the USB directly connected to the PC? ensure it is not connected via any USB hub or extension, for a desktop PC also ensure the cable is connected to a port at the back of the PC and check if that may help.. as well ensure the cable is not longer then 2 meters long.

 

Please let me know of any change,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎12-13-2014 09:10 AM

HP Recommended

Hi,

Turn the printer off and reboot your PC.

Once your PC restarts open Devices and Printers and cancel all the print jobs, then the documents will be reqmoved from the queue.

 

Note: the printer may disappear as "Deleting" indicates that the printer queue was deleted..

 

Turn the printer on and allow a minute or two, a new copy of the printer will be added automatically.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-13-2014 09:44 AM

HP Recommended

Thanks much for you help, so far. However, I did exactly as you instructed and I still cannot print. I received an error message saying "this document failed to print". The queue shows that the printer is ready and that there is one document prepared to print but when I select the print option nothing happens - other than the error message.

Was this reply helpful? Yes No

‎12-13-2014 01:27 PM - last edited on ‎04-20-2016 04:17 PM by HP Administrator

HP Recommended

Hi,

try using the following tool by seleting Fix Printing and check if that may help:

http://support.hp.com/us-en/document/c03286146

 

If the same persist, what operating system you are using?

 

Is the USB directly connected to the PC? ensure it is not connected via any USB hub or extension, for a desktop PC also ensure the cable is connected to a port at the back of the PC and check if that may help.. as well ensure the cable is not longer then 2 meters long.

 

Please let me know of any change,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-13-2014 01:32 PM

HP Recommended

Thanks Shlomil - great job. Why don't you take the rest of the day off!

Blaze

Was this reply helpful? Yes No

‎01-07-2016 12:20 PM

HP Recommended

I have tried each suggestion in this list but still have a document deleting. When I went to C:\windows\system32\spool\printers as recommeneded, I did not see a list of document that I could delete.

 

Also, do I need to turn the print spooler back on?

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.