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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-14-2014 11:27 AM

HP Recommended

HP Envy 100 D410b

FPU: CN519-64001[56]

 

I am using windows 7 64 bit

 

The display screen on the front of the printer is a now just a flickering column of straight lines - the options are not showing up - it seems like you can still touch the screen and get it to choose an option, but you can't see what you are touching

2 REPLIES 2

‎07-15-2014 12:55 PM - last edited on ‎03-07-2017 01:53 PM by HP Administrator

HP Recommended

Hello paultierney,

 

Welcome to the HP Forums!

 

I understand your Envy 100 display screen is not working. I will do my best to assist you. Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.

 

Please follow this entire HP document on Blank Control Panel Display. If you're receiving the same issue, then please contact HP technical support for assistance. Click here to find out: HP Worldwide Contact.

 

Good luck.

I worked on behalf of HP.
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‎07-16-2014 07:44 AM

HP Recommended

thanks I tried it and still isn't good but I can use the device - interestingly, just like one of the other customers that had this problem, when I used the scanning feature wirelessly from my laptop,  the display actuall began to improve and I could see most of the options for the first time in months

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