• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-29-2015 12:38 PM

HP Recommended
Im having the same issue now. I have followed all the steps in the video to try and clear an actual jam. Can you send me the link as well?
Was this reply helpful? Yes No

‎06-29-2015 01:09 PM

HP Recommended

@thecounselorman, Welcome to the forums!

 

I have just sent you a private message with the reset instructions. If they do not resolve the issue, contact HP directly next at their contact link below. If you are not sure how to check your forum messages this post, has instructions.

 

Reach HP's Technical Support directly at www.hp.com/contacthp/

 

Good luck!

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-29-2015 01:15 PM

HP Recommended
Thanks. I will try it.
Was this reply helpful? Yes No

‎06-29-2015 03:28 PM

HP Recommended

This did not work for me

 

The screen that the instructions call for me to use does not come up because the unit is stuck in "paper jam" mode

 

The advice is appreciated, but usless, as is the unit

 

I've bought HP for years, usually happy, but not this time

 

 

Was this reply helpful? Yes No

‎08-08-2015 03:02 PM

HP Recommended

I have tried everything. I hate this printer and am ready to throw it away and try a new brand. Never had a machine with some many and constant false paper jam when faxing. I have tried everything.

Was this reply helpful? Yes No

‎08-08-2015 03:27 PM

HP Recommended

My warrenty expired in 5/15. I will never by another hp printer again!

Was this reply helpful? Yes No

‎09-08-2015 01:12 PM

HP Recommended

Cleaning the closest and found our HP Officejet Pro 8600. Forgot while we bailed on it and bought the Canon until I fired it up to have a second printer downstairs. Ah yes, the false paper jam problem. Now I remember the frustration. So I see that there is a reset procedure to try fixing the problem. I've re-downloaded drivers and software and nothing else works. Followed all directions and checked for any loose bits of paper. Nothing.  How do I get the reset procedure to see if that is the magic cure?

Was this reply helpful? Yes No

‎09-08-2015 03:49 PM

HP Recommended
I am having the same issue. Can you also send me a private message?
Was this reply helpful? Yes No

‎10-19-2015 10:19 AM

HP Recommended

Hi,

I'm having the same issue with paper jam.  Once there was no jam and it started working again.  Last week there was a paper jam, but it did not reset.

Thanks.

Was this reply helpful? Yes No

‎10-23-2015 03:50 PM

HP Recommended

Can I have the contents of the private message? Can you also tell me why you can't post the solution on this forum?

 

I have tried everything else. I even called customer support. They walked me through all the standard procedures and then told me to buy a new printer. I am a few inches away from not buying HP ever again. So, I hope you can help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.